Renewal Manager
4 days ago
Black Duck, Belfast, Northern Ireland, United KingdomRenewal ManagerWe are looking for a proactive and results‑oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.ResponsibilitiesOwn and manage the renewal process for an assigned portfolio of customers.Engage with customers 120 days before their renewal date to discuss contract terms, value realization, and future needs.Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.Collaborate with Sales, CSMs and SEs to address customer questions or technical requirements.Proactively identify and address at‑risk renewals, developing strategies to mitigate churn.Negotiate contract terms and pricing to ensure a win‑win outcome for the customer and Black Duck Software.Log all activities, updates, and customer interactions in Salesforce to maintain accurate renewal records.Identify and pursue upsell and cross‑sell opportunities during the renewal process.Provide feedback to management on trends, challenges, and areas for process improvement.RequirementsExperience in account management, renewals, or customer success in a SaaS or technology environment.Proven ability to manage multiple accounts and prioritize tasks effectively.Strong communication and negotiation skills with a customer‑centric approach.Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus.Analytical mindset with the ability to interpret customer health data and usage metrics.Team players with the ability to collaborate across departments and work independently. #J-18808-Ljbffr
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Renewal Manager
1 week ago
Belfast, United Kingdom Black Duck Full timeWe are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.Key...
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Renewal Manager
7 days ago
Belfast, United Kingdom Black Duck Full timeWe are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.Key...
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Renewal Manager
1 week ago
Belfast, United Kingdom Black Duck Full timeWe are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience. Key...
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Renewal Manager
7 days ago
Belfast, United Kingdom Black Duck Full timeWe are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience. Key...
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Renewal Manager
1 week ago
Belfast, United Kingdom Black Duck Full timeWe are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience. Key...
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Renewal Manager
2 weeks ago
Belfast, United Kingdom Black Duck Software, Inc. Full timeAbout Black Duck Software Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open...
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Renewal Manager
1 week ago
Belfast, United Kingdom Black Duck Software Full timeBlack Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application...
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Renewal Manager
2 weeks ago
Belfast, United Kingdom Black Duck Software Full time €30,000 - €60,000 per yearBlack Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and...
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Renewals Operations Manager
2 weeks ago
Belfast, United Kingdom Intapp Full timeRenewals Operations Manager At Intapp, the Renewal Operations Manager plays a key role in sustaining and growing our recurring revenue base by overseeing the customer commercial renewal process. Renewals is an integral step to enabling Intapp’s best in class 120% NRR. You will lead processes to support the end-to-end renewals lifecycle in a fast-growing...
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SaaS Renewal Strategist
2 weeks ago
Belfast, United Kingdom Black Duck Software, Inc. Full timeA leading software company located in Northern Ireland is looking for a proactive Renewal Manager to enhance customer retention and maximize revenue. This role involves managing the renewal process for a portfolio of clients, engaging with them 120 days prior to renewal, and preparing renewal quotes using Salesforce. Ideal candidates should have account...
