Front Desk Receptionist

2 weeks ago

Greater London, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.About the location:Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights.Four Seasons Hotel London at Park Lane is looking for a Front Desk Receptionist to join the team.About the role:As a Front Desk Receptionist at Four Seasons Park Lane, you'll be at the heart of the guest experience, offering a warm welcome and seamless service from arrival to departure. This role is key to creating lasting impressions, ensuring every guest feels genuinely cared for and supported throughout their stay.What you will do:Deliver a personalised check-in and check-out experience with warmth, efficiency and professionalismRespond to guest enquiries, both in person and by phone, regarding hotel services, amenities, directions and local recommendationsHandle special requests with creativity and care, always aiming to exceed expectationsResolve any concerns with empathy and discretion, turning challenges into opportunities to enhance the guest experienceStay informed about in-house events, key personnel and hotel operations to provide accurate and helpful informationLook for thoughtful moments to personalise service and create memorable experiences for every guestWhat you bring:One+ years of experience working within a luxury hotel or similar environmentExcellent interpersonal and communication skillsCross-cultural sensitivity and customer service orientationGuest-centricity and understanding the importance of guests' preferences.The Right to Work in the UKJust some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:£36,000 package made of salary and F&B service chargeExcellent Training and Career Development opportunitiesUp to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the dayHoliday entitlement increases with years of service up to 33 days offFree Life Insurance while on duty.Opportunities to build a successful career with global potentialSeason Ticket Loan & cycle to work schemeFree Uniform dry cleaning availableEmployee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.Access to Wagestream - a salary advance benefitEmployee Recognition Programmes& many, many more surprises to discoverWe look forward to receiving your application #J-18808-Ljbffr

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