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Technical Support Officer
2 weeks ago
Technical Support Officer Application Deadline: 28 November 2025 Department: Business Support Employment Type: Fixed Term Contract Location: Manchester, UK Reporting to: Technical Team Manager Empowering organisations to achieve their highest potential. At Alcumus ISOQAR, we draw on our experience, knowledge, and ambition to support customers in strengthening their businesses through ISO certification, training, and consultancy. As a Technical Support Officer you will keep our ISO technical operations running smoothly. You’ll support the Technical team with day‑to‑day activity, including application review approvals, preliminary report checks, recertification planning, and arranging accreditation‑body witnessed assessments. Day‑to‑day responsibilities Conduct preliminary checks of audit reports Review incoming applications to determine risk, audit duration, and auditor competence Review incoming mid‑cycle contract reviews Liaise with UKAS to arrange required auditor witness assessments Handle customer queries outside of the certification cycle to ensure ongoing compliance Assist with resource allocation and audit planning Support the sales teams with complex quotes, attending customer meetings as a technical advisor Ad‑hoc responsibilities as required by the Technical Team Manager Requirements Strong analytical and risk‑based decision‑making abilities Exceptional communication and relationship‑building skills, engaging effectively with colleagues, clients, and stakeholders Cross‑functional collaboration expertise Team‑oriented mindset, thriving in dynamic environments Desirable Qualifications Experience with ISO management system standards (Quality, Environmental, Occupational Health & Safety) ISO Foundation or Internal Auditor qualifications (e.g., ISO 9001, 14001, 45001, 27001) Knowledge of ISO 17021 and/or 17065 requirements Understanding of information security and energy management system standards Working knowledge of the certification industry Benefits Hybrid workplace policy – work from office 3 days per week Generous annual leave Healthcare plan Annual Giving Day – extra day to give back Cycle‑to‑work scheme Pension scheme with employer contributions Rewards Program – discounts and cashback LinkedIn Learning licence for upskilling & development Application Process Response within 15 working days Interviews: Initial discovery call with the recruiter First stage interview via Microsoft Teams Additional interview (likely face‑to‑face) with stakeholders you’ll be working closely with We are proudly an equal‑opportunity employer. We are committed to ensuring no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin or sex. We are dedicated to growing a diverse team while creating an inclusive environment where everyone feels safe and empowered to be themselves. Job details Seniority level: Entry level Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr
