Membership Experience Host

4 days ago


Blackburn, United Kingdom Frasers Group Full time

Overview Everlast Gyms is a leading fitness brand focused on delivering exceptional customer experience. Elevate the passion and ambition of our people with great company benefits. Benefits 20% discount across all facilities Frasers 1000 bonus scheme Free gym membership Monthly Frasers Champion – winners receive double their salary for the month Opportunity to deliver personal training sessions Job Description Main Duties and Responsibilities: Maximise every member and guest’s experience in our club. Support the sales and retention of memberships through excellent customer service. Contribute to maintaining cleaning and hygiene standards. Act as a competent key holder for the club, covering shifts as required. Develop a good understanding of the membership software system. Stay updated with current fitness challenges, class descriptions, and gym floor focus, and participate in these. Support the Fitness Manager with gym floor operations. Experience the products and services on offer. Maintain cleanliness of facilities above expectation with support from the team. Drive the secondary spend KPI targets. Deal competently with every member complaint and ensure relevant manager is informed. Qualifications Outgoing personality with a positive mindset Competent with all administrative duties Driven and ambitious with a keen desire to learn and develop specific competencies Willing to participate in learning and development opportunities Able to perform operational key holder duties as required Passionate about fitness, administration and customer service Flexible to work shifts and take on additional duties to support the team Target focused to support the club’s sales and retention goals Additional Information Want to learn more about our brand? Visit our LinkedIn page. Frasers Group offers an opportunity for the fearless. Think without limits – think fast, think fearlessly and take the team with you Own it and back yourself – own the basics, own your role and own the results Be relevant – relevant to our people, partners and the planet #J-18808-Ljbffr



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