Technical Trainer

About the Company BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US, made up of 120 individuals from more than 20 different countries. Position Summary Location: London Salary: £50-70K (depending on experience) Job Description: We are looking for an experienced Technical Trainer to join our London office and lead BlueOptima’s client training and onboarding function. This newly created, full‑time role transitions training responsibilities from the Product and Customer Success teams into a dedicated ownership position. In this role you will design and implement a scalable client education framework, collaborate closely with Product, Customer Success, and Product Marketing, and ensure every client understands how to adopt BlueOptima’s solutions effectively. Responsibilities Build and own the training process: design, document, and implement a scalable client training and onboarding framework. Develop, customise, and execute structured training programs aligned with customer goals, user roles, and the specific needs of software engineering teams. Track and manage pre‑training actions (eg user creation, access management, invitations, personalised campaigns) and post‑training actions (eg monitor user adoption, ensure onboarding objectives are met). Facilitate onboarding and training for new users at various levels, including developers, team leads, leaders, and executive dashboard users. Train and empower internal champions within client organisations to act as product advocates. Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials. Conduct in‑person and virtual training sessions, adapting delivery for one‑on‑one or group settings. Collaborate closely with PMM and CSM teams to align training content with product updates, customer needs, and market trends. Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed. Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data. Define and track training success metrics, monitor adoption outcomes, and continuously improve the training process based on feedback. Collaborate cross‑functionally with Product, Product Marketing, and CS teams to align training content and processes with new product features, client insights, and business objectives. Qualifications Excellent communication: Proficient in English, with outstanding written and verbal communication skills. Experience in client training: Minimum of 3‑4 years delivering technical training for B2B clients in the UK, EMEA, and the USA. Adaptability and cultural awareness: High adaptability to varied training environments and user backgrounds, including non‑English speakers. STEM background: Degree in STEM fields, with a solid understanding of the Software Development Life Cycle (SDLC). Technical training expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises. Training strategy experience: Proven ability to design and establish training or onboarding processes. Proficiency in training platforms: Familiarity with digital tools and platforms for virtual training delivery. Project management skills: Ability to manage multiple training projects simultaneously and coordinate with cross‑functional teams. Good to Have Additional languages: Proficiency in other languages is a plus. Analytical and reporting skills: Experience using analytics tools to measure training impact and derive insights. Software engineering familiarity: Background in software engineering or experience with developer‑focused products. Experience with LMS: Knowledge of LMS platforms to structure training modules and assessments. Benefits 32 days of holidays (including bank holidays) Annual leave purchase (up to 5 extra days) Work from home equipment allowance Flexible work from home – 2 days remote a week Flexible work from long distance – 4 weeks a year 12 weeks paid maternity and paternity leave Pet‑friendly office Sponsored learning opportunities Cycle2work scheme Team socials Career Progression In BlueOptima, we strive to strengthen your skills, widen your scope of work, and develop your career quickly. This foundational role allows you to build and formalise BlueOptima’s client training and onboarding process from the ground up. As the company grows, you will have the opportunity to build and lead a dedicated training team. Why join our team? Global team with a creative, innovative, and welcoming mindset. Rapid career growth and opportunity to be an outstanding and visible contributor to the company’s success. Freedom to create your own success story in a high‑performance environment. Training programs and personal development plans for each employee. Contact Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities #J-18808-Ljbffr