Customer Success Manager
1 week ago
The Role Unveiled As a Customer Success Manager within our Public Sector UK Division, you will play a pivotal role in sculpting relationships, steering revenue growth, and navigating new horizons. In this tight-knit, high-energy department, you’ll wield autonomy, contributing directly to our success by engaging with global clients and expanding our reach. Your Role in Action Develop, agree and maintain an account plan for each customer Generate sales among customer(s) accounts, including upselling and cross-selling Prospect new buying centres (i.e. entities, divisions, departments and geographies) of existing clients that do not currently spend with thebigword Make service delivery calls seeking customer referrals Cold call new contacts to generate qualified leads and opportunitiesYou will be responsible for building, managing and maintaining long-term relationships with thebigword customer(s) Daily engagement with your customer(s) to build strong relationships and ensure customer satisfaction Assist with any RFP/Tender/Proposal Build, maintain and develop internal and external relationships with key stakeholders through effective written, verbal and face to face communication Operates as the point of contact for assigned customer(s) Makes sure customer(s) receive requested products and services in a timely fashion Escalates customer(s) needs and demands to appropriate team/manager/department Forecasts and tracks customer account metrics Manage projects within customer relationships, working to carry out customer goals while meeting TBW goals Coordinate with staff members working on the same account to ensure consistent service Delivery of training to end users face-to-face, webinars, over the phone, video conference as appropriate Building strong working relationships across the business to enable delivery of the SLA’s within the contract Create and maintain all required CRM records Be actively aware of work completed for your customer(s) Be knowledgeable about revenue and profitability and report accordingly Provide best practice solutions to customers – including workflow reviews to ensure best practice workflows are implemented which are efficient and add value The Perfect Match: Your Skills & Talents Essential Strong influencer with excellent interpersonal skills. Adaptable and experienced in dynamic, changing environments. Proficient in communicating, presenting, and influencing key stakeholders at all levels. Target-driven and motivated to achieve goals. Experienced in delivering client-focused solutions. Proven ability to manage multiple projects simultaneously with keen attention to detail. Excellent listening, negotiation, and presentation skills. Strong verbal and written communication skills. Desirable Have proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar. Have experience with CRM software. Have industry specific experience. #J-18808-Ljbffr
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Customer Demand Manager
1 week ago
Leeds, United Kingdom Customer Demand Manager opportunity with Consumer Hub Full timeOverviewHuge brand. Wanna help decide what they do nextOur client is a household name in pizzas and sweet treats and theyre on the lookout for a Customer Demand Manager to become the beating heart of their frozen pizza operations. Simply this role is all about world-class forecasting.ResponsibilitiesTake charge of a small but mighty team of demand planners...
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Customer Demand Manager
2 weeks ago
Leeds, United Kingdom Customer Demand Manager opportunity with Consumer Hub Full timeJob DescriptionHuge brand. Wanna help decide what they do nextOur client is a household name in pizzas and sweet treats and theyre on the lookout for a Customer Demand Manager to become the beating heart of their frozen pizza operations. Simply this role is all about world-class forecasting.Take charge of a small but mighty team of demand planners and help...
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Manager Customer Success
12 hours ago
Leeds, United Kingdom BIGCHANGE LIMITED Full time**Description** **Leadership** - Day to day, management responsibility for customers who are managed buy the CSA team. And management of the team itself including 1:1, team meetings, objective setting, and personal development plans - Effectively manage your team at all times, including their recruitment, assessment, engagement, and development - Be an...
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Customer Success Manager
2 weeks ago
Leeds, United Kingdom Flooder Ltd Full time**Customer Success Manager - Leeds or London (hybrid working)** **Salary: circa £50,000** **About Us** Netpremacy is a young and fast-growing company. Our working environment is dynamic and modern, with offices located in the heart of Leeds city centre, just a 5-minute walk away from the train station. We work in an open and friendly environment which...
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Customer Success Manager
4 days ago
Leeds, United Kingdom EMIS Group PLC Full timeCustomer Success Manager Job working remotely as part of the dynamic Partners assurance team at EMIS. **Our Vision and Your Impact** Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision? Working with our customers, we are leading the way...
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Customer Success Manager
4 days ago
Leeds, United Kingdom Force24 Full timeJoin one of the north's fastest-growing tech firmsOur Customer Success Managers play a crucial role in helping our customers achieve their key aims and priorities using the Force24 platform. By understanding each client’s goals, you will provide expert guidance to ensure they get maximum value from our technology.This role is all about helping customers...
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Customer Success Manager
4 days ago
Leeds, United Kingdom Force24 Ltd Full timeBecome our newest Customer Success ManagerJoin One of the North’s Fastest-Growing Tech Firms! Force24 is proudly now one of the fastest-growing and most in-demand marketing automation platforms in the UK. In what is a really exciting time for our business, we have a new opportunity for an experienced CSM to join our Customer Success team.Simply register...
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Customer Success Manager
2 weeks ago
Leeds, Leeds, United Kingdom Arbor Education Full time £30,000 - £35,000 per yearLocation: Leeds, HybridSalary: up to £35,000 + bonusAbout usAt Arbor, we're on a mission to transform the way schools work for the better.We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why...
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Customer Success Manager
6 days ago
Leeds, United Kingdom thebigword Group Full timeThe Role Unveiled! As a Customer Success Manager within our Public Sector UK Division, you will play a pivotal role in sculpting relationships, steering revenue growth, and navigating new horizons. In this tight-knit, high-energy department, you'll wield autonomy, contributing directly to our success by engaging with global clients and expanding our reach....
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Customer Success Manager
7 days ago
Leeds, Leeds, United Kingdom SIMPRO Full timeJob ContextThe Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.What You'll DoMaintaining regular, planned communication with the nominated accounts with a focus on the...