Advisory Solution Architect

Advisory Solution Architect - Partner Design Studio The ServiceNow Partner Design Studio is looking for a Solution Architect with a passion for innovation, co-creation, and cutting-edge design practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach, where AI is embedded into every step of design and solutioning. What You’ll Do AI-First Co-Creation: Apply an AI-first mindset in all partner engagements—from design workshops to solution architecture—ensuring partners are equipped to lead in an AI-driven market. Technical Leadership: Provide expert guidance on the ServiceNow platform, offering insights drawn from successful implementations and helping partners make informed, AI-aware decisions. Strategic Engagements: Drive conversations around market positioning, industry opportunities, and how AI can be leveraged to create differentiated solutions. Design Studio Collaboration: Facilitate human-centered design workshops with partners, leveraging AI to enhance user research, prototype testing, and solution scoping. Business Alignment: Support partners in defining go-to-market strategies, technical goals, and measurable outcomes—all through the lens of AI-enhanced capabilities. Partner Enablement: Understand partners’ technical strengths and guide them in embedding AI into their ServiceNow-powered offerings. Solution Evangelism: Collaborate with the ServiceNow field to advocate for innovative, AI-enabled partner solutions. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact). 8+ years in technical sales, pre-sales, solution architecture, or similar roles. Significant experience working with technology partners, at either a partner or OEM level. Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy. Proven ability to guide partners through complex solution designs and business strategy discussions. Deep curiosity and interest in AI technologies and emerging trends. Clear communicator, comfortable engaging at the CxO level and translating complex topics into actionable insights. Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector is a plus. AI & Automation Expertise: Knowledge of applying generative AI, predictive analytics, or automation tools in enterprise solutions. ServiceNow Platform Development: Experience building solutions on the ServiceNow platform. Design Thinking: Training or certification in Design Thinking and applying these principles in co-creation with partners. ServiceNow Certifications: Strongly preferred (e.g., Certified System Administrator, Application Developer). Business Development Background: Experience developing partner go-to-market plans or new solution plays. Competitive Platforms: Familiarity with alternative cloud or enterprise software platforms is a plus. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and location. Eligibility for a work persona may be determined by distance between your residence and the closest ServiceNow office. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr