Crisis Recovery Worker- York

You will be part of a small team supporting people in a crisis drop‑in centre. We are a non‑clinical service, providing support to reduce immediate distress to those at risk of self‑harm, suicide or experiencing trauma. Our service provides information, safety planning and signposting for clients, their families, and carers to meet their holistic needs. You will work closely with mental health primary and secondary care, emergency services, and partner agencies. Main duties of the job Deliver emotional support, advice and guidance via face‑to‑face, telephone, and video. Assess a situation to determine risk and the needs of the person accessing support. Make decisions under pressure whilst communicating with the person accessing support. Accurately record new contacts and details of visits and calls on relevant electronic systems. Work in line with performance targets and key contractual requirements, providing data and case studies as requested. Advise and be actively involved in individual risk assessment and review. Where identified, put an appropriate action plan/safety plan in place to meet the individual's needs. Encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health. Work with a range of partners and external agencies to meet individual needs and support with individual safety and delivery of the service. Work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information and resources to be successful in their roles and make a positive and valued contribution to the service. About us Mental Health Matters (MHM) is a national charity with nearly 40 years of experience in delivering high‑quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities and provide services across England, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused; our people are central to delivering the highest quality of service and care to our clients and service users. Job details Positions: 3 positions available Hours: 11, 15, 16 hours per week Salary: £25,958 per annum with progression up to £28,662 per annum pro‑rata Location: 30 Clarence Street, York, YO31 7EW About you You will be educated to a minimum NVQ Level 3 (A‑level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting. You will have an awareness of, or lived experience, of supporting people with mental ill health. You will have previous experience of working within mental health services, and previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers. You will have excellent communication and interpersonal skills and be able to demonstrate a proactive and highly motivated attitude. You will be able to demonstrate an ability to prioritise work and be responsible for administrative tasks. Qualifications Level 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employment Level 3 qualification in Health and Social Care, or equivalent subject Experience Have awareness of/lived experience and experience of working with people who have experienced mental health issues Experience of record keeping Experience of assessing needs of those with Mental Health needs Benefits 25 days annual leave per annum, plus statutory holidays, rising with length of service 5% contributory pension scheme, with the opportunity to increase contributions Holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans Enhanced family friendly policies, pay and leave Cycle to work scheme Discounted gym membership Healthcare cash plan Discount platform covering online, high street and supermarket purchases Tailored induction and probation review programme to give you the tools you need to succeed in the role Structured career development pathways and support from our accredited Learning Team to provide you with advice and guidance on how to access development to allow you to flourish in your chosen career How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. For an informal discussion about the post, please contact Jackie Holme, 07789 924995 / Tatum Amaral, 07484 061674 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr