Patient Services Team Leader
2 days ago
Role Overview We currently have a vacancy for a motivated team player to join our company as a Patient Services Coordinator Team Lead working within the Prosthetic & Orthotic department at the Royal National Orthopaedic Hospital, Stanmore. The successful candidate will assist in the organisation of the patient service team, reporting into the combined service manager, to provide first‑class customer service and comprehensive administration services to ensure the procurement and delivery of a well‑coordinated busy service. Duties & Responsibilities Act as team lead for patient service coordinators and stores administration for both Prosthetic and Orthotic departments. Oversee procurement for the department, including high‑value items and the loaner process, and lead on stock control and patient item requirement in line with NHSSC project. Support the combined service manager with ad‑hoc duties and new processes introduced. Deal with enquiries from other staff, customers or suppliers quickly and efficiently, including administration of private care patients with prosthetics. Report problems or delays from suppliers to the branch manager and ensure accurate management and recording of all service material consumed during normal branch operations. Carry all warranty and crediting paperwork and prepare paperwork for invoicing, keeping the work in progress to an absolute low at all times and ensuring the team is aware of any outstanding orders and communicating this across the team. Analyse and bring about improvements in processes and working practices. Log and maintain the NCR process – including reporting into central manufacturing and liaising with the technical team in house and Leeds. Support the clinical team in achieving highest levels of own product usage. Adhere to Steeper's values at all times, create a positive and collaborative working environment and support the business to achieve departmental objectives and targets. How to Apply To apply, please complete an application form and submit your CV below or download an application form and email [emailprotected]. Due to the high volume of applications, we anticipate we will receive for this role and in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application. About Steeper Steeper Group is a privately‑owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award‑winning products. We are a true leader in our market, having grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products, uniquely combining age‑old craft skills with the latest innovations in manufacturing and materials. Steeper’s vision is to create life’s turning points, together, by delivering innovative prosthetic, orthotic and accessible technology products and services. #J-18808-Ljbffr
-
Patient Services Team Lead, Prosthetics
2 days ago
Stanmore, United Kingdom Steeper Inc. Full timeA leading prosthetics and orthotics company in Stanmore is seeking a motivated Patient Services Coordinator Team Lead to oversee the patient service team and ensure high-quality administration. The successful candidate will manage procurement processes and support the service manager in enhancing workflows. Candidates should demonstrate strong organizational...
-
Patient Navigator Administration Team
1 week ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities. The post holder is responsible for the administrative...
-
Patient Pathway Coordinator
1 week ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Coordinator in the Department of Chronic Pain Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team...
-
Patient Pathway Coordinator
6 days ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Coordinator (Medical Secretary) in the London Spinal Cord Injury Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with...
-
Patient Pathway Coodinator
4 days ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAs patient pathway coordinator, you will be responsible for not only tracking patients referred to the service against key performance indicators but also escalating issues in the pathway that may cause a delay to the patients timely treatment. Excellent communication, gold standard organisation and interpersonal skills are key for this role as there is a...
-
Patient Pathway Administrator
1 week ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital (RNOH) NHS Trust Full timeThe Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions.Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...
-
Patient Outcome Data Advocate
2 weeks ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has arisen for a driven, motivated and detail orientated individual to join the Patient Outcome Data Team at RNOH. The team is responsible for collecting PROMS (Patient Reported Outcome Measures) using a designated software. The post holder will act as a point of contact for all PROMs queries and support the collection of outcome...
-
Patient Navigator
2 weeks ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities. The postholder is responsible for the administrative...
-
Patient Pathway Lead
1 week ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital (RNOH) NHS Trust Full timeWe have an opportunity to recruit three band 5 patient pathway leads for our Foot & Ankle/Pni & Spinal departments. The post holders will work closely with the Deputy Service Manager. The role of the Patient Pathway Lead is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder will apply expert knowledge of...
-
Patient Pathway Lead
2 weeks ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital (RNOH) NHS Trust Full timePatient Pathway Lead Join to apply for the Patient Pathway Lead role at Royal National Orthopaedic Hospital (RNOH) NHS Trust We have an opportunity to recruit three band 5 patient pathway leads for our Foot & Ankle/Pni & Spinal departments. The post holders will work closely with the Deputy Service Manager. Role Overview The post holder will apply expert...
