Business Technical Services Analyst II
24 hours ago
Business Technical Services Analyst II at Global Payments Inc. Summary Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, ensuring the client is serviced as per Service Level Agreement, serving as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Global Payments' revenue while providing Business Technical Support until closure. What Part Will You Play? Establishes a positive rapport with the client(s) to develop and maintain technical relationships, analyzes the client's business, objectives and expectations, and acts as go‑to person on all aspects of services and support. Evaluates the client's business requirements, estimates effort, and guides the client to utilize standard solutions while maximizing revenue. Converts the client's business requirements into detailed technical specifications, presenting them internally and externally while securing requirement sign‑off. Supports business in presenting Global Payments solutions and services to generate revenue by meeting with non‑management client representatives to demo products/services covered under the subscription agreement. Acts as point of contact and documents and maintains the client's system environments. Performs routine release management between Service Desk, Compliance and Project and client activities such as PCI audits and internal projects. Executes simple to medium complex project/development work plans and revises them as appropriate. Acts as 24x7 first line Service Desk support, performing severity assessment, assigning severity level, and monitoring adherence to Service Desk SLAs. Minimum Qualifications Bachelor's Degree Minimum 4 Years Relevant Experience in analysis, programming and issue analysis of financial services software. Relevant degree in Information Technology or related field. Preferred Qualifications Master's Degree in Information Technology or related field. Minimum 6 Years Relevant Experience, including experience in financial services software and solutions programming, installation, certification, issue resolution, business requirements gathering, technical design and presentation. Experience in writing and analyzing Prime Licensing code. ITIL and/or PMP certification or equivalent. Desired Skills and Capabilities Full understanding of specialization area; resolves wide range of issues creatively. Works on problems of diverse scope with good judgment in selecting methods. Networks with senior internal and external personnel. Proven experience in writing and analyzing PRIME Licensing code; good database development skills in Oracle PL/SQL; programming skills in C, C++, ANSI C or VB.NET, ASP.NET, Microsoft Visual Studio, and knowledge of UNIX/Linux. Good understanding of bankcard business requirements and process flows. Good knowledge of English and other local languages in CIS and Brazil; additional client languages is an advantage. Good judgment and supervision skills with little instruction on daily work. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Financial Services and IT Services and IT Consulting #J-18808-Ljbffr
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Business Technical Services Analyst II
1 day ago
York and North Yorkshire, United Kingdom Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Business Technical Services Analyst II
5 days ago
York, North Yorkshire, United Kingdom Global Payments Inc. Full timeMaintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and...
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Business Technical Services Analyst II
5 days ago
York, North Yorkshire, United Kingdom Global Payments Inc. Full timeMaintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and...
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Business Technical Services Analyst II
5 days ago
York, North Yorkshire, United Kingdom Global Payments Inc. Full timeSummary Description Summary of This Role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to...
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Business Technical Services Analyst Senior
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York and North Yorkshire, United Kingdom Total System Services Full timeOverview Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
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Technical Support Analyst
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Equity Swap Business Analyst
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Business Technical Services Analyst II
4 days ago
York, United Kingdom Global Payments Inc. Full timeSummaryDescription Summary of This RoleMaintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to...
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Business Technical Services Analyst II
5 days ago
York, United Kingdom Global Payments Inc. Full timeSummaryDescription Summary of This RoleMaintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to...
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Business Technical Services Analyst II
4 days ago
York, United Kingdom Global Payments Inc. Full timeSummaryDescription Summary of This RoleMaintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to...
