General Manager

OverviewBase pay range: £32,000–£36,000 base (flexible for the right person) + performance bonus + optional accommodation (2-bed flat; bills/council tax by employee).The opportunity is brand confidential. You’ll join a busy, modern takeaway-led business serving both in-store and delivery customers. Sales are strong (£13–15k/week) with potential to grow beyond £20k/week through better team structure, sharper operations and stronger leadership. We’re seeking a hands-on, sleeves-rolled-up General Manager who isn’t afraid to jump on the line, lead by example, and set the standard for the team every shift.This role suits a manager who thrives in a fast-paced, practical environment and wants to shape a business with real growth prospects.Location: Cheltenham, England, United Kingdom.The package: £32,000–£36,000 base (flexible for the right person) + performance bonus + optional accommodation (2-bed flat; bills/council tax by employee).Why this roleLead from the front: You’ll be side by side with your team, cooking, cleaning, serving and problem-solving — showing them what “good” looks like.Fix and grow: Stabilise the operation, train up capable team members, and create space for consistent growth.Career-making opportunity: For the right person, this evolves into a group operations role across multiple sites and a growing virtual brand. What you’ll do day-to-dayHands-on OperationsBe the go-to person on shift: if the fryer needs covering, deliveries need checking, or the floor needs cleaning, you step in and get it done.Open and close the shop confidently; complete prep, cooking, cleaning and service tasks alongside your team.Troubleshoot equipment, jump in at peak hours (especially Friday evenings), and keep service flowing when it matters most.Standards & SafetyMaintain immaculate food safety, health & safety and cleanliness — on the floor, inspecting and correcting in real time.Train the team by showing them how to do things right, not just telling them.Recruit, train and inspire by leading shoulder-to-shoulder in the kitchen and on the counter.Coach team members on the job, developing a No.2 who can run shifts when you’re not there.Create a culture where no task is “beneath” anyone — everyone chips in, from frying fish to scrubbing floors.Commercial & Customer FocusWatch the numbers daily: portion sizes, waste, labour hours, and upsell opportunities.Drive sales by ensuring consistency and speed of service — queues move quickly, delivery orders are right every time.Keep customer ratings high by taking ownership of quality at the pass.What success looks like30 daysFully confident in prep, cooking and service tasks.Team sees you working alongside them, standards rising across cleanliness and quality.Rota drafted with the right people in the right roles.60 daysFriday peaks running smoothly with you directing the team at the fryer and pass.A capable No.2 trained and starting to lead shifts.90 daysYou’ve shifted from firefighting to leading — team stepping up, standards holding.Shop feels sharper, cleaner, calmer; sales growing through consistency and trust.Owners freed up to focus on expansion, with you firmly in control of day-to-day.You’ll bring:Must-havesSolid management experience in QSR / takeaway / fast casual.Absolute willingness to work the line: frying, prepping, cleaning, and serving.Strong track record of keeping standards high in high-pressure service environments.Experience controlling labour, GP and waste.Resilience and grit — you don’t flinch when it gets busy, you get energised.Nice-to-havesTrack record training team members to step up into supervisor/No.2 roles.Local store marketing and sales-driving ideas.Bonus: Performance-linked.Accommodation: Optional 2-bed flat (no rent; employee covers bills/council tax).Clear pathway to multi-site / group operations role as the brand expands.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagementIndustriesHospitalityNote: This description reflects the core responsibilities and qualifications for the role. Irrelevant postings and extra job listings have been omitted for clarity. #J-18808-Ljbffr