General Manager

General Manager (QSR / Takeaway) Location: Cheltenham, Gloucestershire (high street) Package: £32,000–£36,000 base (flexible for the right person) + performance bonus + optional accommodation (2-bed flat; bills/council tax by employee) The opportunity (brand confidential) A busy, modern takeaway-led business serving both in-store and delivery customers. Sales are strong (£13–15k/week) with clear potential to grow beyond £20k/week through better team structure, sharper operations and stronger leadership. We’re seeking a hands-on, sleeves-rolled-up General Manager — someone who isn’t afraid to jump on the line, lead by example, and set the standard for the team every single shift. This role suits a manager who thrives in a fast-paced, practical environment and wants to shape a business with real growth prospects. Why this role Lead from the front: You’ll be side by side with your team, cooking, cleaning, serving and problem-solving — showing them what “good” looks like. Fix and grow: Stabilise the operation, train up capable team members, and create space for consistent growth. Career-making opportunity: For the right person, this evolves into a group operations role across multiple sites and a growing virtual brand. What you’ll do day-to-day Hands-on Operations Be the go-to person on shift : if the fryer needs covering, deliveries need checking, or the floor needs cleaning, you step in and get it done. Open and close the shop confidently; complete prep, cooking, cleaning and service tasks alongside your team. Troubleshoot equipment, jump in at peak hours (especially Friday evenings), and keep service flowing when it matters most. Standards & Safety Maintain immaculate food safety, H&S and cleanliness — not from an office, but on the floor, inspecting and correcting in real time. Train the team by showing them how to do things right, not just telling them. Team Leadership Recruit, train and inspire by leading shoulder-to-shoulder in the kitchen and on the counter. Coach team members on the job, developing a No.2 who can run shifts when you’re not there. Create a culture where no task is “beneath” anyone — everyone chips in, from frying fish to scrubbing floors. Commercial & Customer Focus Watch the numbers daily: portion sizes, waste, labour hours, and upsell opportunities. Drive sales by ensuring consistency and speed of service — queues move quickly, delivery orders are right every time. Keep customer ratings high by taking ownership of quality at the pass. What success looks like 30 days Fully confident in prep, cooking and service tasks. Team see you working alongside them, standards rising across cleanliness and quality. Rota drafted with right people in the right roles. 60 days Friday peaks running smoothly with you directing the team at the fryer and pass. Waste down, sales trending up, ratings improving. A capable No.2 trained and starting to lead shifts. 90 days You’ve shifted from firefighting to leading — team stepping up, standards holding. Shop feels sharper, cleaner, calmer; sales growing through consistency and trust. Owners freed up to focus on expansion, with you firmly in control of day-to-day. You’ll bring: Must-haves Solid management experience in QSR / takeaway / fast casual . Absolute willingness to work the line : frying, prepping, cleaning, and serving. Strong track record of keeping standards high in high-pressure service environments. Experience controlling labour, GP and waste. Resilience and grit — you don’t flinch when it gets busy, you get energised. Nice-to-haves Experience balancing delivery + in-store trade at peak. Track record training team members to step up into supervisor/No.2 roles. Local store marketing and sales-driving ideas. Package & benefits Base: £35,000–£40,000 (open to exceptional profiles). Bonus: Performance-linked. Accommodation: Optional 2-bed flat (no rent; employee covers bills/council tax). Clear pathway to multi-site / group operations role as the brand expands.