Real-Time Operations Coordinator

2 weeks ago

Leicester, United Kingdom Yü Group PLC Full time

Real-Time Operations Coordinator – Leicester Reports To: Customer Services & Intraday Manager (Hiring Manager: Tina Hand) Location: Leicester LE3 5BZ Working hours: 37.5 hours per week, including occasional weekend work (approximately one in six weekends). Compensation: £25,000‑£26,000 per year. Employment Type: Permanent – Full Time. Business: Yü Energy, part of the Yü Group PLC. Overview Yu Smart is expanding rapidly and seeks a Real‑Time Operations Coordinator to support smart meter engineers, ensuring jobs are completed safely, on time, and with excellent customer service. If you thrive in a fast‑paced environment, love solving problems quickly, and enjoy supporting people, this role may be for you. Responsibilities Act as the first point of contact for field engineers on the day of installation and other planned jobs. Provide real‑time support to smart meter engineers during installations and commissioning. Answer queries via WhatsApp, Teams, and phone. Identify jobs at risk and take action to keep them moving. Contact customers with updates, access issues or delays. Reallocate or reschedule jobs in partnership with planners and team leaders. Log changes accurately in our systems. Help with warrant paperwork and office‑based warrant activity. Escalate technical commissioning issues. Work closely with Team Leaders, Planners, and the wider Operations team. Qualifications Experience in operations, customer service, field coordination, scheduling, dispatch, or real‑time work. Ability to stay calm and organised under busy conditions. Confident communication skills. Problem‑solving mindset. Strong attention to detail. Enjoy working with engineers, customers, managers, and partners. Desirable Experience in the utilities industry. Benefits 24 days annual leave + bank holidays. Holiday buy‑up to 5 additional days. Birthday day off. Employee Assistance Programme. Annual salary review. Learning and development opportunities. Enhanced paternity, maternity and adoption policies. Recognition awards (Yü made a difference Awards). Additional annual leave: 3 days if you get married or enter a civil partnership. Appointment allowance. Long service recognition. Referral program. Company sick pay (subject to length of service). Modern facilities. Death in service and critical illness cover. Plus, many more. Additional Information This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for this role, please let us know and we will see what we can do. Apply Now. #J-18808-Ljbffr

  • Real-Time Operations Coordinator

    2 weeks ago

    Leicester, United Kingdom Yu Smart Full time

    About the roleWe’re looking for a Real‑Time Operations Coordinator to join our Operations team and play a critical role in ensuring smart meter engineers can complete jobs safely, on time, and with great customer service.Key responsibilitiesReal‑time support: Providing live support to smart meter engineers during installations and commissioning,...

  • Live Real-Time Operations Coordinator

    2 weeks ago

    Leicester, United Kingdom Yu Smart Full time

    A leading operations services provider in Leicester is seeking a Real-Time Operations Coordinator to support smart meter engineers during installations and ensure jobs are completed efficiently. The ideal candidate will have experience in operations and customer service, with strong communication skills. This position offers a competitive salary of £25,000...

  • Real-Time Ops Coordinator — Field Engineer Support

    2 weeks ago

    Leicester, United Kingdom Yü Group PLC Full time

    A regional energy company based in Leicester is seeking a Real-Time Operations Coordinator to support smart meter engineers. The role involves providing real-time assistance during installations, handling customer queries, and ensuring jobs are effectively coordinated. Suitable candidates should have operations or customer service experience, strong...

  • Operations Coordinators

    3 days ago

    Leicester, Leicester, United Kingdom Cox Automotive Full time

    Operations CoordinatorBruntingthorpe£27,59740 hours per week (Monday – Friday) with optional overtime available as and when required.Accelerate your career with a company that leads the wayManheim Vehicle Services is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of...

  • Office Coordinator

    12 hours ago

    Leicester, United Kingdom SA EDGE SOLUTIONS LTD Full time

    Are you an organised, proactive multitasker who thrives in a fast-paced environment? Do you love being the go-to person who keeps everything running smoothly? This is your chance to step into an exciting **Office Coordinator** role where no two days are ever the same. We’re looking for a motivated individual with exceptional communication and...

  • Transport Coordinator

    2 days ago

    Leicester, United Kingdom Speedel Full time

    **About us** Frustrated by slow, unreliable same day delivery? Speedel, born from aerospace expertise, is here. We deliver UK-wide, 24/7/365, with unmatched speed, reliability & customer focus. Our DNA is precision & efficiency. Decades of high-stakes logistics honed our model for flawless execution & meticulous care. We don't just deliver; we break through...

  • On Boarding Coordinator

    2 days ago

    Leicester, United Kingdom Bibby Financial Services Full time

    **On Boarding Coordinator** Bibby Financial Services have an exciting opportunity available for a dynamic **On Boarding Coordinator **to join our team in **Leicester, Manchester or Banbury **(hybrid working 2 days per week from home). You will join us on a **full time, permanent.** In return, you will receive a **competitive salary of £25,000 - £28,000...

  • Activities Coordinator

    6 days ago

    Leicester, United Kingdom PrimeLife Ltd Full time

    Activities Coordinator - Part Time PrimeLife Ltd Make a difference every day and give back to your community! Join our friendly team at Oaklands Care Home, located in the heart of Leicester, providing dedicated care for 42 residents with mental health conditions. Benefits Hourly rates of £12.45 to £12.80 per hour, dependent on qualification level...

  • Customer Service Coordinator

    6 days ago

    Leicester, United Kingdom Big Fish Little Fish Full time

    Summary We are seeking a highly organised, proactive, and versatile Solar PV Coordinator to join our growing team. This is a fast-paced, multi-skilled position suited to someone who thrives on variety, ownership, and problem-solving. You will manage the entire customer journey following a successful sale, from survey booking and DNO applications through to...

  • Service Operations Coordinator

    2 days ago

    Leicester, United Kingdom Otis Full time

    Date Posted: 2025-07-02 Country: United Kingdom Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom Job Title Service Operations Coordinators Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we...