Repairs and Voids Manager

1 week ago

York and North Yorkshire, United Kingdom Housing Quality Network Full time

OverviewAre you ready to lead a multi-disciplinary team and shape the future of housing repairs and voids services in a great city?We’re looking for a dynamic and strategic Repairs and Voids Manager to join our Building Services Management Team.About the RoleThis is a crucial role that sits at the heart of the Building Services Team and demands a capable and ambitious person who is capable of leading cultural change and driving high performance.As the Repairs and Voids Manager, you will be responsible for delivering a responsive, customer-focused repairs and voids service that meets the needs of our tenants and supports the Council’s wider objectives. You will lead the development and continuous improvement of the service, ensuring it is safe, efficient, and meeting performance targets.This is a senior leadership role where you will play a key part in shaping a sustainable service model that not only meets internal demand but also positions us to win external contracts and generate income for the Council.Key ResponsibilitiesLead and manage a team of technical staff responsible for the delivery of responsive repairs and voids services.Develop a culture of high standards and high performance across all members of the team ensuring services are delivered in a timely, safe, and cost-effective manner.Drive team performance to meet and exceed organisational and departmental targets.Manage multiple contractor relationships ensuring they deliver high levels of performance in a timely, cost effective, customer focused and safe manner within the agreements of the contracts.Use data to identify and implement continuous improvement initiatives that will improve internal processes and outcomes for residents.About YouProven experience in managing a maintenance and repairs serviceExtensive experience of building construction and property maintenanceStrong leadership and team management skills with the ability to have challenging conversationsA strategic mindset with a track record of improving service delivery and innovation.Excellent communication and stakeholder management skills.Working knowledge of Health & Safety legislation, Decent Homes Standard, and HHSRSA commitment to delivering high-quality, customer-focused services.This is a permanent role based at our Hazel Court Depot in York.For further information or an informal discussion please contact Paul Hester (Head of Building Services) at paul.hester@york.gov.ukPlease note, we do not have a sponsorship licence to sponsor individuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role. #J-18808-Ljbffr

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