Administration Officer

2 weeks ago


Hounslow, United Kingdom West London NHS Trust Full time

Overview We are offering a part‑time (22.5 hours a week) role to join our admin team, based in Hounslow. You will support our busy clinicians to deliver specialist podiatry services including diabetes foot clinics and home visits across the London Borough of Hounslow. The population we serve is vibrant and multicultural, with a high incidence of diabetes. Responsibilities You will provide excellent customer and administrative services to ensure an efficient referral and appointment system via an electronic patient record. This includes liaising with patients mostly via telephone and providing general administrative support to clinicians to enable them to deliver their clinical role safely and effectively. Qualifications & Skills You will need experience in customer service and working in an administrative environment with computerised clinical data systems. You will work autonomously as well as alongside others, so you need to be flexible, well organised and great at teamworking. You will also need to manage your time well, multi‑task and remain calm under pressure. Your excellent interpersonal and communication skills will be needed to interact with our diverse patient population and with various other health care teams and stakeholders. About West London NHS Trust West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high‑secure hospitals in the country, with an international reputation. Our high‑secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023‑24 is £426 m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative. Contact For further details / informal visits contact: Name: Podiatry Office Job title: Podiatry Office Email address: wlt.podiatryhounslow@nhs.net Telephone number: 020 983 3470. Queries will be directed towards team leads as required. #J-18808-Ljbffr



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