IT Platform Support Engineer
1 day ago
Position Details Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London Employment Type: Permanent, full time Additional Benefits: Annual Bonus About the Role Thought The AA only provide roadside assistance? Think AA‑X. Technology has made human life easier; from booking holidays and banking, through to meeting new people and work opportunities. But over the last decade owning and driving cars has gotten far tougher. At AA‑X we are on a mission to re‑invent the car ownership and usage experience. We imagine, build and grow connected car ventures. Using data and AI to provide car and driver insights with new solutions that give drivers control, confidence and a little joy across their motoring lives. As an IT Platform Support Engineer within AA‑X, you’ll be a part of the UK’s largest and most trusted driving company, developing and testing human‑centric products and services fast; whilst giving AA members first access to everything we build. Are you ready for a career where you’re always ahead? Responsibilities Responding to and resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion. Diagnosing and troubleshooting technical issues, escalating where needed. Collaborating with L1 and L3 support teams to ensure seamless service delivery. Maintaining clear documentation in ServiceNow and Confluence. Monitoring system performance and proactively identifying issues. Delivering excellent customer service and contributing to our internal knowledge base. Qualifications Foundational understanding of AWS and microservices (e.g., ECS, Cloudwatch, Lambda, S3), with exposure to monitoring tools such as Dynatrace, Contentful, or similar. Ability to perform basic debugging in Java and Angular, or transferable experience with other 3rd generation languages like Python. Familiarity with workflow and ITSM tools such as ServiceNow, JIRA, and Confluence, with the ability to quickly adapt to new systems. Experience with version control (GitHub) and content management systems (e.g., Sitecore or Contentful). Awareness of basic web security principles and tools like Cloudflare. Strong analytical mindset, clear and inclusive communication style, and the ability to work both independently and collaboratively with attention to detail and a customer‑focused approach. Benefits 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more Equal Opportunities We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. #J-18808-Ljbffr
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3rd Line Support Core Engineer
3 weeks ago
Basingstoke, United Kingdom Experis IT Full time3rd Line Support Core EngineerMust have an Active DV ClearanceAn exciting opportunity has arisen for an experienced 3rd Line Support Core Engineer to join a dedicated team supporting a highly secure customer environment. This is a hands-on role for someone who thrives on problem-solving, collaboration, and delivering robust technical solutions within a...
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IT Platform Support Engineer
4 days ago
Basingstoke, United Kingdom The AA Full timeJob DescriptionCompany Description/ Business UnitLocation: Basingstoke (hybrid working 3 office days per week) + occasional travel to LondonEmployment Type: Permanent, full timeAdditional Benefits: Annual BonusThought The AA only provide roadside assistance? Think AA-X.Technology has made human life easier; from booking holidays and banking, through to...
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IT Platform Support Engineer
4 days ago
Basingstoke, United Kingdom The AA Full timeCompany Description/ Business UnitLocation: Basingstoke (hybrid working 3 office days per week) + occasional travel to LondonEmployment Type: Permanent, full timeAdditional Benefits: Annual BonusThought The AA only provide roadside assistance? Think AA-X.Technology has made human life easier; from booking holidays and banking, through to meeting new people...
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IT Platform Support Engineer
2 weeks ago
Basingstoke, United Kingdom Automobile Association Full timeLocation: Basingstoke (hybrid working 3 office days per week) + occasional travel to London Employment Type: Permanent, full time Thought The AA only provide roadside assistance? Think AA-X. Technology has made human life easier; from booking holidays and banking, through to meeting new people and work opportunities. But over the last decade owning and...
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IT Platform Support Engineer
5 days ago
Basingstoke, Hampshire, United Kingdom The AA Full timeCompany Description/ Business Unit Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London Employment Type: Permanent, full time Additional Benefits: Annual Bonus from booking holidays and banking, through to meeting new people and work opportunities. But over the last decade owning and driving cars has gotten far...
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IT Platform Support Engineer
2 weeks ago
Basingstoke, United Kingdom The Automobile Association Full timeCompany description Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London Employment Type: Permanent, full time Additional Benefits: Annual Bonus Thought The AA only provide roadside assistance? Think AA-X. Technology has made human life easier; from booking holidays and banking, through to meeting new people and work...
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IT Platform Support Engineer
5 days ago
Basingstoke, Hampshire, United Kingdom The AA Full timeCompany Description/ Business Unit Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London Employment Type: Permanent, full time Additional Benefits: Annual Bonus Thought The AA only provide roadside assistance? Think AA-X. Technology has made human life easier; from booking holidays and banking, through to meeting new...
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IT Platform Support Engineer
7 days ago
Basingstoke, United Kingdom The AA Full timeThe AA Basingstoke, England, United Kingdom IT Platform Support Engineer - The AA Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London Employment type: Permanent, full time Additional Benefits: Annual Bonus Technology has made human life easier; from booking holidays and banking to meeting new people and work...
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Basingstoke, United Kingdom Automobile Association Full timeA leading automotive organization based in Basingstoke is searching for an IT Platform Support Engineer to join their Digital Technology team. This role involves providing second-level support across an AI-powered Connected Cars platform. The ideal candidate should have foundational knowledge of AWS, debugging experience in Java and Angular, and familiarity...
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Cloud Engineer
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Basingstoke, Hampshire, United Kingdom Spectrum IT Recruitment Full timeCloud Engineer - AWS DevOpsGovernment Transformation Projects (AWS / Azure / DevOps)Location: Hybrid. London & Winchester (2-3 days onsite)Positions: 2 (Mid-Senior Level)Our client is a cloud-first digital consultancy, founded over 10 years ago and trusted by government, policing, and public sector organisations to deliver secure, high-impact transformation...
