IT Platform Support Engineer

4 days ago

Basingstoke Hampshire, United Kingdom The AA Full time

Company Description/ Business Unit
Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus
from booking holidays and banking, through to meeting new people and work opportunities. But over the last decade owning and driving cars has gotten far tougher. At AA-X we are on a mission to re-invent the car ownership and usage experience.
We imagine, build and grow connected car ventures. Using data and AI to provide car and driver insights with new solutions that give drivers control, confidence and a little joy across their motoring lives.
As an IT Platform Support Engineer within AA-X, you’ll be apart of the UK’s largest and most trusted driving company, developing and testing human-centric products and services fast; We’re looking for an IT Platform Support Engineer to join our Digital Technology team, supporting our innovative Connected Cars platform.
This is a fantastic opportunity to work on a cutting-edge AI-powered car wellness solution, providing second-level support across mobile, web, and cloud-native services. Responding to and resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.
Maintaining clear documentation in ServiceNow and Confluence.
Monitoring system performance and proactively identifying issues.
Foundational understanding of AWS and microservices (e.g., ECS, Cloudwatch, Lambda, S3), with exposure to monitoring tools such as Dynatrace, Contentful, or similar.
Ability to perform basic debugging in Java and Angular, or transferable experience with other 3rd generation languages like Python.
Familiarity with workflow and ITSM tools such as ServiceNow, JIRA, and Confluence, with the ability to quickly adapt to new systems.
Experience with version control (GitHub) and content management systems (e.g., Awareness of basic web security principles and tools like Cloudflare.
25 days annual leave plus bank holidays + holiday buying scheme
~ Worksave pension scheme with up to 7% employer contribution
~ Free AA breakdown membership from Day 1 plus 50% discount for family and friends
~ Discounts on AA products including car and home insurance
~ Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
~ Company funded life assurance
~ Diverse learning and development opportunities to support you to progress in your career
~ Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

The AA values diversity and the difference this brings to our culture and our customers. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

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