Head of Retail

Join the Head of Retail role at Greggs We have a fantastic opportunity to join the Retail team at Greggs as Head of Retail for the North Region. As a key member of the Greggs Senior leadership team, you will play a vital role in helping to shape the future of our business. Reporting directly to the Retail Director, you will lead and inspire 5 Retail Operations Managers, 30 Area Managers, and more than 7,000 Team Members across 500+ shops in the North Region. Your primary focus will be to lead your teams to drive profitable growth by executing the retail strategy, nurturing talent, and unlocking new opportunities for expansion and commercial success. In return, we can offer: Management Bonus Scheme worth up to 30% of your salary Pension scheme with matching employer contributions up to 7% Colleague discount, up to 50% off our own-produced products Profit share – 10% of profits distributed to all colleagues with at least 6‑month service, plus an additional floating day 25 days (5 weeks) annual leave, pro‑rated, increasing with service (in addition to bank holidays) Opportunity to purchase additional annual leave twice a year Colleague share plans, including discounted Greggs shares Private Medical Insurance free for you and subsidised for dependants Income Protection for long‑term sickness Death in service benefit – lump‑sum payment equal to 4 times your annual salary Virtual GP, Physiotherapy and Lifestyle Consultations via a wellbeing app Employee Assistance Programme providing mental health, financial and legal support Savings and discounts, including digital gift card discounts, online cashback, in‑store and online coupons and lifestyle offers Career progression and learning and development opportunities A company committed to community, environment and better business practices – learn more about The Greggs Pledge Colleague Networks – internal groups for sharing experiences and support About the role This is a full‑time role; flexibility may be considered Work‑life balance is valued; flexibility offered where possible The base location is within the North Region covering North East, Scotland, Cumbria and Northern Ireland What you’ll do Accountable for growing the business through organic shop growth and new shop development Drive consistently high standards of customer service across the Region Leading the Regional Team Strategic and visible leader who coaches and supports the regional team in alignment with Greggs’ values, promoting accountability and a culture of high performance Ensure the team has clear objectives, regular reviews and personal development plans to deliver business objectives and develop talent to their full potential Ensure appropriate coordination of functional support to deliver the Business plan Business Development Actively drive the new shop opening programme within the Region Liaise with Shop Development and Property teams to identify and open new sites Drive new channels and develop business across all day parts Brand Responsibility Accountable for consistent implementation of agreed Brand standards and practices within the Region Ensure Brand initiatives and product launches are implemented in the Region Operational Excellence Help deliver ongoing operational improvement by working across functions on developing operating standards Brand Standard Delivery Responsible for ensuring delivery of Brand standards as measured by audits for service style, merchandising, quality of food, food safety and H&S Cost Control and Profit Responsibility Accountable for delivery of the Regional sales and profit budget About you Senior Management experience within a multi‑site retailer with significant delivery results through others Experience developing innovative solutions and contributing to strategic planning Demonstrable experience in people management and development within large, layered, multi‑site teams Strong stakeholder engagement and management skills, working in large cross‑functional groups Welcoming attitude to change and dynamic adjustment to continuous business improvement Proven commercial acumen with accountability for achieving and excelling company targets Excellent organisational skills with strong attention to detail Advanced IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, Teams and ideally some knowledge of AI, Copilot Enjoy being part of a hard‑working team, sharing the same end goal, and celebrating results together Supportive of an inclusive culture – recognising and valuing differences About Greggs Here at Greggs, we love what we do, and we have fun What makes Greggs so special is our culture – the way we are, behave and support each other. We’re hard‑working, but above all else we’re family. It doesn’t matter who you are, where you’re from or what your favourite bake is – we’d love you to join us We want everyone to feel welcome at Greggs and be themselves at work, whatever their background, preferences or views. Seniority level Mid‑Senior level Employment type Full‑time Industries Food and Beverage Services #J-18808-Ljbffr