Head of Retail

Vacancy InformationWe have a fantastic opportunity to join the Retail team at Greggs as Head of Retail for the North Region.As a key member of the Greggs Senior leadership team, you will play a vital role in helping to shape the future of our business.Reporting directly to the Retail Director, you’ll lead and inspire 5 Retail Operations Managers, 30 Area Managers, and more than 7,000 Team Members across 500+ shops in the North Region.Your primary focus will be to lead your teams to drive profitable growth by executing the retail strategy, nurturing talent, and unlocking new opportunities for expansion and commercial success. In return, we can offer:Management Bonus Scheme which is worth up to 30% of your salaryPension scheme with matching employer contributions up to 7%Company car or car allowanceColleague discount, up to 50% off our own-produced productsProfit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6‑month service, or more, each year25 days (5 weeks) annual leave, pro‑rated, increasing with service (in addition to bank holidays), plus 1 additional floating dayThe opportunity to purchase additional annual leave twice a yearColleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted ratePrivate Medical Insurance which is free for you and subsided for your dependantsIncome Protection should you become unable to work due to long‑term sicknessDeath in service benefit which provides a lump‑sum payment equal to 4 times your year’s salaryVirtual GP, Physiotherapy and Lifestyle Consultations – we provide access to a fantastic total wellbeing app for you and your familyEmployee Assistance Programme – we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal supportSavings and discounts, including digital gift card discounts, online cashback, in‑store and online coupons and lifestyle offersCareer progression and learning and development opportunitiesA company who cares about our communities, the environment and being a better business Click here to read about The Greggs PledgeColleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one anotherAbout the roleThis is a full‑time role, however flexibility in this will be consideredWe know that having a work‑life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their roleThe base location for this role would be within the North Region which covers North East, Scotland, Cumbria and Northern IrelandWhat you’ll doCustomer Focus (Sales Growth)Accountable for growing our business both in terms of organic shop growth and through new shop developmentDrives consistently high standards of customer service across the RegionLeading the Regional TeamStrategic and visible leader who coaches and supports the regional team in alignment with Greggs’ values. Promotes a culture of accountability and leadership while building high‑performing, highly engaged teamsEnsures the team has clear objectives, regular reviews and personal development plans in order to deliver the business objectives and develop the team to their full potentialEnsures the appropriate coordination of functional support to deliver the Business planBusiness DevelopmentActively drives the new shop opening programme within the RegionLiaises with Shop Development and Property team to identify and open new sitesDrives new channels and develops our business across all day partsBrand ResponsibilityAccountable for ensuring the consistent implementation of agreed Brand standards and practices within the RegionEnsures Brand initiatives and product launches are implemented in the RegionOperational ExcellenceHelps deliver ongoing operational improvement by working across functions on developing operating standardsBrand Standard DeliveryResponsible for ensuring that we deliver, as measured by audits, the necessary Brand standards for:Learn more about the general tasks related to this opportunity below, as well as required skills.· Service Style· Merchandising,· Quality of food baking and preparation· Retail Food Safety· H&SCost Control and Profit ResponsibilityAccountable for delivery of the Regional sales and profit budgetAbout youWe are looking for highly experienced, talented individuals with drive, who can demonstrate:Senior Management experience within a multi‑site retailer with significant experience in delivery results through othersExperience of developing innovative solutions and contributing to strategic planningHave demonstrable experience in people management and people development within large, layered, multi‑site teamsHave strong stakeholder engagement and management skills, working in large cross‑functional groupsPresent a welcoming attitude to change and adjust dynamically to continuous business change and improvementProven commercial acumen with accountability for achieving and excelling company targetsExcellent organisational skills with strong attention to detailHave advanced IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, Teams and ideally some knowledge of AI, Co‑pilotEnjoy being part of a hard‑working team, sharing the same end goal, and celebrating results togetherAre supportive of an inclusive culture – recognising and valuing that difference is goodAbout GreggsHere at Greggs, we love what we do, and we have fun What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. xpwpeyx We’re hard‑working, but above all else we’re family; and it doesn’t matter who you are, where you’re from or what your favourite bake is, we’d love you to join us We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We’ll make sure you have the skills and knowledge you need to have a great career with us.#J-18808-Ljbffr