Helpdesk Leader
2 weeks ago
Helpdesk Lead | Ringwood (with occasional travel to customer sites) | Up to £38K & Great Benefits Entrust IT Group delivers high-quality, dependable IT support and managed services to a wide range of customers. Our Helpdesk Team forms the frontline of this commitment ensuring clients receive prompt, effective assistance when they need it most. We are now seeking a capable and steady Helpdesk Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment. The Helpdesk Lead Role As Helpdesk Lead, you will oversee day‑to‑day helpdesk operations, ensuring technical issues are prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadership guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands‑on position suited to a confident 2nd line engineer who enjoys problem‑solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand. Whats on Offer? Competitive salary (£35-£38k dependent on experience) Office based, with some travel to client sites required Supportive team environment We value clear thinking, kindness, and collaboration 22 days annual leave Real variety – work with different clients and solve a wide range of technical challenges Professional growth – we well support your development every step of the way Key Responsibilities of the Helpdesk Lead Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis, and support for a variety of technical issues, including configuration and compatibility problems. Recreate or analyse customer issues to determine appropriate resolution, escalating to 3rd line colleagues only when necessary. Take ownership of assigned tickets through to completion, acting as an internal advocate for the customer. Monitor system alerts, customer calls, and email‑based tickets using our central service desk platform. Uphold high service standards, adjusting priorities dynamically as circumstances change. Contribute to team development by promoting best practices and ensuring process adherence. Engage proactively with on‑the‑job training and maintain personal technical development. Technical Experience Supporting and maintaining Windows domain environments Backup system monitoring and administration Multi‑person IT support environments System alerts, remote diagnosis, and structured escalation practices Experience with the following technologies is highly desirable: Cloud services (e.g., Office 365, control panels) Remote support tools such as ScreenConnect Remote Desktop / Hosted Desktop environments Active Directory & Entra Backup systems Broadband and VoIP Windows Server and Windows desktop operating systems Mac support Mobile device support Ticketing platforms such as ConnectWise Manage Qualifications GCSE Maths (Grade C or above, or equivalent) GCSE English Language (Grade C or above, or equivalent) GCSE Science or Computer‑related subject (Grade C or above, or equivalent) How to Apply If you are an experienced 2nd line engineer ready to step into a lead role with real operational impact, we would welcome your application. Please submit your CV for immediate consideration. #J-18808-Ljbffr
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Helpdesk Leader
4 weeks ago
London, United Kingdom entrust IT Full timeHelpdesk Lead | Ringwood (with occasional travel to customer sites) | Up to £38K & Great Benefitsentrust IT Group delivers high-quality, dependable IT support and managed services to a wide range of customers. Our Helpdesk Team forms the frontline of this commitmentensuring clients receive prompt, effective assistance when they need it most. We are now...
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Contract Support/Helpdesk
2 weeks ago
City Of London, United Kingdom CBRE Full timeJoin to apply for the Contract Support/Helpdesk (Hybrid) role at CBRE. Location: London, England, United Kingdom. Work is hybrid. CBRE is the global leader in commercial real estate services, with over 70,000 employees operating in 48 countries. We are driven by a vision to be the preeminent, vertically integrated, globally capable real estate service firm....
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Helpdesk Team Leader
7 days ago
London, United Kingdom BNP Paribas Full timeHELPDESK TEAM LEADER (JOB NUMBER: LON2044) **The role** - Responsible for supervising the day to day delivery of an effective help desk service to a wide range of internal and external customers. **Key deliverables**- Provide best in class customer service to internal and external customer base- - Maintain regular and effective communication with clients...
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Helpdesk Administrator
6 days ago
London, United Kingdom BGIS Full timeJob DescriptionJOB DESCRIPTIONJob Title: Helpdesk Operator (Crown Estate Contract)Purpose of JobTo provide a high standard of administrative and helpdesk support to the Crown Estate contract, ensuring accurate logging, processing, and resolution of all maintenance requests and enquiries, while supporting engineers, sub-contractors, and the client.Key...
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Helpdesk Administrator
2 weeks ago
London, United Kingdom CBRE Full timeCompany Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...
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Helpdesk Administrator
7 days ago
Greater London, United Kingdom BGIS Full timeHelpdesk Administrator at BGISJob TitleHelpdesk Operator (Crown Estate Contract)Purpose of JobTo provide a high standard of administrative and helpdesk support to the Crown Estate contract, ensuring accurate logging, processing, and resolution of all maintenance requests and enquiries, while supporting engineers, sub‑contractors, and the client.Key...
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Helpdesk Coordinator
5 days ago
London, United Kingdom CBRE Full time**Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...
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IT Helpdesk Analyst
2 weeks ago
London WCH BD, United Kingdom 5c920193-af48-4227-99cf-8e63934456ad Full time £46,364 - £80,000 per yearThe National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union—ready to meet the challenges of the...
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Helpdesk Coordinator
2 weeks ago
London, Greater London, United Kingdom VIVO Defence Services Full time £25,000 - £35,000 per yearJob Req ID: 305342Posting Start Date: 14 Oct 2025Location:Salisbury, Wiltshire, GB, SP4 0JQContract Type: Part TimeJob Advertisement:Who We AreVIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.What We DoWe put our Customers and Families First. They are the...
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Helpdesk Advisor
2 weeks ago
London, United Kingdom King's College Hospital NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Patient Experience team at King's College Hospital as a Helpdesk Advisor. This entry role provides a unique opportunity for anyone interested in joining the NHS and supporting our patients as they navigate the hospital and services that we provide. To provide a welcoming and informative reception service to...
