AI Product Manager

AI Product Manager – B2B SaaS (Martech) – Europe London, England, United Kingdom Insider is the fastest‑growing global MarTech scale‑up and the #1 AI‑native Customer Experience and Marketing platform trusted by enterprise brands worldwide. With 1500+ teammates across 50+ nationalities, our architecture unifies customer data, journey orchestration, and AI capabilities to activate engagement across 12+ channels. We recently raised a $500M Series E led by General Atlantic and are backed by Sequoia Capital, QIA, Riverwood and Endeavor Catalyst. Overview As the AI Product Manager, you will shape our vision for B2B SaaS products and translate it into high‑impact features for enterprise customers. Your work will directly affect millions of users worldwide. What we offer Impact – contribute to products that delight hundreds of millions of users each day. Personal Growth – work with experienced PMs, attend sales, design, and customer communication trainings. Experience – lead complex initiatives and learn from mistakes without fear. Delight – release innovative features that make life easier for our users. Community – collaborate with great teammates, attend events, and be part of the Insider Community. Qualities we’re seeking Leadership – inspire teams and make decisions that drive results. Communication – translate complex information to stakeholders of all levels. Problem‑solving – enjoy tackling hard problems and giving tangible results. Teamwork – support peers and provide constructive feedback. Listening – gather insights from diverse sources to inform decisions. Entrepreneurial Spirit – actively seek change, embrace innovation, and take ownership. Responsibilities Define the why, when, and what of the products we build, leading cross‑functional teams from ideation to launch. Communicate business value clearly to the product and engineering teams. Own the release process and coordinate all activities required to bring the product to market. Prioritize product items, generate new ideas, benchmark market needs, and monitor competition. Analyze metrics to measure feature performance and customer satisfaction, and recommend improvements. Champion a culture of great product delivery with a team of committed, focused, and passionate members. Create products that customers love, continuously improving them through data‑driven iterations. Qualifications Experience with Large Language Models – prompt engineering, evaluation, and tuning. Hands‑on experience building or using LLM‑powered agentic solutions. Knowledge of conversational AI quality assurance (nice to have). 3+ years of Product Management experience, preferably in B2B SaaS. Bachelor’s degree in Engineering, Business Management or a related field from a top‑tier university. Hands‑on experience in Agile product development. Experience leading cross‑functional teams and delivering on a time‑bounded schedule. Strong understanding of GenAI fundamentals (LLMs, prompt engineering, RAG, fine‑tuning, hallucinations, bias). Experience with model APIs such as OpenAI, Claude, or Mistral. Experience building customer journeys with low‑code/no‑code tools and automation platforms. Strong ability to assimilate customer requirements and translate them into detailed product specifications. Ability to manage complex initiatives with limited supervision. Fluent in English and Turkish. Benefits Keynote Sessions and events with leading industry figures. PM Academy – learn best practices from experienced insiders and our VP of Product. In‑house product training on updates and new features. Free access to educational platforms such as Laracast, Egghead, LinkedIn Learning, Blinkist, Masterclass, and Spotify. Opportunity to become a shareowner through the Shareowner System. Inclusive private health insurance. Smart Work Model benefits for food and utilities. Team activities that are fun and engaging. Flexible dress code – no compulsory dress requirements. EEO Statement We provide equal opportunity in a zero‑discrimination workplace and welcome everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. #J-18808-Ljbffr