Customer Success Executive
2 days ago
Location: Liverpool, England, United Kingdom Customer Success Executive (Remote) At The Flex, we’re reinventing the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon — and we’re building the infrastructure to make that possible. Powered by our proprietary Property Management System (PMS), The Flex automates operations, streamlines bookings, and delivers frictionless experiences for both guests and landlords. We’re scaling rapidly and assembling a team of A-Players — ambitious, proactive, and committed to excellence. If you thrive in a high‑growth environment and love turning challenges into opportunities, you’ll feel right at home here. The Role As a Customer Success Specialist, you’ll be the human backbone of an increasingly automated ecosystem — the expert who ensures that both guests and landlords experience the magic of a seamless rental journey. This is a hands‑on, people‑centric role for someone empathetic, tech‑savvy, and energized by delivering world‑class service. Key Responsibilities Customer Support – Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance. Onboarding & Education – Guide new landlords and partners through our PMS platform to unlock its full capabilities. Issue Resolution – Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows. Customer Insights – Track satisfaction metrics, gather feedback, and identify trends to improve our service and product. Cross‑Team Collaboration – Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey. Upselling & Retention – Spot opportunities to enhance guest experiences and strengthen long‑term landlord relationships. What You Bring Exceptional written and verbal communication skills Experience in customer success, hospitality, or property management Confidence using CRM systems, PMS tools, and digital support platforms Strong problem‑solving, time management, and organizational skills High emotional intelligence: empathy, patience, and composure under pressure Fluency in English (French or other languages are a strong plus) Why Join The Flex Make an Impact – Join a company redefining how the world rents and lives. Global Exposure – Work with a high‑performing international team across markets. Career Acceleration – Grow with us as The Flex expands worldwide. Performance Rewards – Competitive compensation with results‑driven bonuses. Remote‑First Culture – Work from anywhere; we measure outcomes, not hours. Seniority Level Entry level Employment Type Full‑time Job Function Other #J-18808-Ljbffr
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