Nutritional Customer Success Executive

3 days ago


Liverpool, United Kingdom Protein Works Full time

Nutritional Customer Success Executive1. To focus on proactively handling the emotion-based experience of our customers in the UK2. To truly innovate when it comes to creating moments of wow within the customer journeyYoull impact the growth of the business by increasing our new customer numbers and heavily impacting our retention rates, creating an organic impact that supercharges our word of mouth marketing, brand loyalty and advocacy.Youll be targeted on a variety of customer focused KPIs which will ultimately lead to growth of the business.Your commercial eye will look to hit your targets as efficiently as possible for the business and your creative flair will look to do this as impactful as possible for our customers as they experience our brand through the touch points you control.As a Customer Success Executive, you will be a key player in maintaining and enhancing the relationship between our brand and customers. You will engage with two key customer segments: new customers who have recently placed their first order and lapsed customers who haven't made a purchase in a set time. Your goal is to create a positive first impression, enhance the customers experience, and support retention by addressing any questions or concerns they may have while re-engaging lapsed customers by understanding their needs and identifying any areas for improvement.Immediate Responsibiliti...



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