Floor Manager

We’re on the lookout for a superstar Floor Manager to join the team. As a Floor Manager, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Store Leader to develop the team and maintain operational standards will generate outstanding sales, KPIs and a high‑performing team. Department: Store Management Location: Inverness Shopping Park What You’ll Be Doing Deliver great product placement and ‘wow’ wearable outfits. Consistently deliver strong visual standards with the customer journey at the forefront of every decision. Confidently duty‑manage all areas of store operation including service, people and operations. Empower the team within store to deliver for the customer by always putting the customer experience at the centre of decision making. Have a full understanding of commercial tools and use them to drive actions to support store performance. Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID and people KPIs. Support the management of store operations, including compliance with health & safety standards. Support the development of the store team to deliver a high‑performing, motivated and engaged store team who feel valued and recognised for their contribution. You’ll Be Perfect If You have a strong commercial mindset and thrive in a fast‑paced, data‑driven retail environment. You’re passionate about fashion and have a natural flair for visual merchandising and creating stunning store layouts. You possess excellent problem‑solving skills and can quickly adapt to shifting priorities while maintaining a sharp focus on business objectives. You’re both creative and analytical, able to turn sales data into actionable insights that drive store performance. You’re an inspiring leader who can motivate and engage your team to achieve ambitious goals. You have exceptional attention to detail and take pride in presenting a well‑organised, visually appealing store. You’re proactive, results‑oriented, and always seeking new ways to optimise product placement and sales opportunities. You have a deep understanding of your customer base and are excited to curate a shopping environment that meets their needs. And most importantly you love our products as much as we do, so you create the best possible customer journey. Things To Consider Fast‑Paced Environment: This is a high‑energy role where priorities can shift quickly based on sales performance, customer trends and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks. Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store. Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team. Hands‑On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment. Weekend Work: As part of the retail environment, you’ll need to work on weekends, public holidays and during key seasonal periods, especially busy times such as sales events or store promotions. Deadlines: Strong time‑management skills are important for balancing multiple responsibilities and meeting deadlines. Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment. What We Can Offer You 💰 Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products. 🛒 Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway. 🎉 Stores fitted with Kindness Cupboards to support staff with basic food & hygiene products if needed; we work closely with the Retail Trust to create dedicated support. 🤎 We support all family setups with enhanced maternity, paternity, adoption & fertility treatment. 💎 Give-as‑you‑earn scheme, a ‘Giver Island’ day each year and receive matched funding. 🎓 Progression focus throughout Retail & Head Office; support with upskilling and qualification training. 💰 A generous bonus scheme & private pension plan. 😎 28 days UK holiday (30 days in ROI), inclusive of bank holidays; option to buy additional holiday. At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British values – including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. Our team is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. #J-18808-Ljbffr