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    reading, United Kingdom NLB Services Full time

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    Reading, United Kingdom Wade Macdonald Full time

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Human Resources Executive

2 weeks ago

Reading, United Kingdom NLB Services Full time

Job Description Job Details Role: HRSS Specialist Location: Reading, UK (Hybrid) Type of Hiring: Contract Job Description Keeping the customer experience top of mind, the HR Shared Services Response Centre > will act as the first contact resolution for answering employee questions, managing tickets, directing employees to appropriate resources, and escalating cases as needed. Key Responsibilities As a member of the HR Shared Services Response Centre, you will be an expert in responding to queries relating to core HR subject‑matter; onboarding / offboarding, compensation & benefits, timekeeping & Payroll (where applicable), employee changes, while adhering to all company policies / procedures and legislative requirements. Intake and assign customer inquiries to appropriate teams and individuals based on scope of work and will require the ability to identify when a ticket requires redirection or escalation within HRSS, Centre’s of Excellence (HRBP, Benefits, Talent Acquisition, etc.), or outside of HR (e.g. Finance) Respond to Response Centre customer inquiries through OTSM (ticketing system) ensuring the progress is tracked within the Service Request, while striving for first contact resolution offering a seam... #J-18808-Ljbffr