Service Manager Emergency Care/ UTC

Service Manager Emergency Care/UTC The closing date is 17 December 2025 London North West University Healthcare NHS Trust is looking to recruit a Service Manager to work across its Urgent Treatment Centres with the main base being Northwick Park Hospital. You will be expected to have a close working relationship with the ED team and on occasion be required to cross‑cover between ED. This is an exciting time to join the UTC's leadership team and be part of our journey to delivering excellence in Urgent and Emergency Care. We will offer you a busy and fast‑paced environment where you will have opportunity to develop your professional experience. The Service Manager will play a pivotal role within the division's leadership structure, providing operational support and managing the service day‑to‑day of UTC. The successful candidate will be expected to oversee a large portfolio of staff and practice strict financial governance. In addition to delivering on our performance standards, the post holder will be expected to regularly present at divisional meetings, manage conflicting priorities, line‑manage a large team, handle complaints, promote service improvement and maintain rota coordination. The Service Manager will practice visible leadership in their clinical areas to ensure colleagues and the team are effectively supported to deliver high quality care. Main duties of the job Service Delivery, Planning and Development Ensure that the services meet all relevant contractual and performance requirements, including ongoing assessment of future demand and capacity requirements. Be accountable for the effective performance of these services, demonstrating achievements against national and local requirements. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK. St Mark's Hospital: an internationally renowned specialist centre for bowel disease. Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice. Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Job responsibilities To view the main responsibility, please see the attached Job Description and Person Specification. Person Specification Professional Qualifications Evidence of continued professional development. Knowledge & Experience Knowledge of UEC standards and performance. Budget management experience, including managing costs, monitoring and determining corrective action. Experience of presenting at meetings and MDT events to senior staff. Skills, Abilities and Experience Ability to analyse and interpret data and statistics (e.g. activity trends, financial data). Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines. Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and the team. VBA (Visual Basic Applications) knowledge. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name London North West University Healthcare NHS Trust Address Cross site: Northwick Park/ Ealing and Central Middlesex Hospitals Salary £53,751 to £60,651 a year inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 337-NP-9070MS-A Job locations Cross site: Northwick Park/ Ealing and Central Middlesex Hospitals #J-18808-Ljbffr