Patient Champion

4 days ago

Harrow, United Kingdom TotallyPLC Full time

**About the role...**

We have an exciting opportunity for a motivated Patient Champion to join our team based at Northwick Park Hospital UTC on part-time, fixed-term basis.

Greenbrook Healthcare is part of the Totally group, a leading healthcare service provider in the UK and Ireland, working in partnership with the NHS and other providers to deliver healthcare services through its Urgent Care, Planned Care and Insourcing Divisions.

Greenbrook Healthcare provides innovative, high quality healthcare services to patients and commissioners, delivered through effective partnerships.

**Your Day to Day**

The role of Patient Champion based within our urgent treatment centre, is to be patient focused, supporting UCC staff to communicate the appropriate use of urgent care pathways within the centre.

You will receive patient information following assessment from a GP or ECP/ENP, supporting patients to ensure they feel informed, supported and listened to so that they can make meaningful decisions and choices about their care.

You will support the UTC staff in collecting information and feedback from patients about their experience, and share this information with the CCG to improve community outreach and to achieve the key performance indicators.

**Qualification, Experience & Training**
- Educated to GCSE level or equivalent and NVQ Level 3
- Working knowledge of Microsoft Office including Word, Excel and Outlook.
- Excellent interpersonal communication skills - able to pick up verbal and non-verbal clues about how people are feeling
- Calm in a crisis and good at handling people (including parents and carers) in distress
- Previous experience of effective team working
- Excellent time management and organisational skills

**Reward & Benefits**
- 25 Days Annual Leave (pro rata for Part Time staff)
- Perkbox (online discount portal),
- 6% Employer Pension contribution,
- Share save scheme,
- Opportunities for career development,
- Employee assistance program,
- Virtual GP Services - 24/7 GP Appointments,
- WeCare Wellbeing
- Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland._

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