Medical Secretary B4

An exciting opportunity has arisen for a highly motivated, calm and methodical team player to become a medical secretary and provide essential administration within theOphthalmology SBU. Principle duties include audio/digital typing of clinic letters and other internal and external correspondence, on behalf of the clinical teams, ensuring all documentation is correct. Maintaining the consultant's diary and arrange appointments and meetings, coordinating non-clinical meetings to fit in with clinical commitments.You will be expected to have an excellent telephone manner, be courteous and efficient and have an excellent working knowledge of Word, Excel spreadsheets, emails, use of an electronic diary etc.Main duties of the jobTo provide a full range of reception, medical secretarial services to the Ophthalmology team,including full organisational support.To work autonomously within and as part of a team demonstrating efficient organisation toprovide an effective service to the Consultant(s) and their teams.To ensure procedures and working practices are in place and adhered to, so that theSpecialty and Trust can deliver a service that meets the standards and targets that havebeen set.To provide a considerate, patient focused service in all dealings with patients and with staffaround the hospital and throughout the whole system.About usRoyal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.The Care Quality Commission (CQC) have given us an overall rating of Outstanding.Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdoJob responsibilitiesReception & General DutiesTo undertake a full range of secretarial duties for consultants and their team.To produce and deliver patient clinic letters and other correspondence to NHS England guidelines, using audio typing and/or dedicated software.Request records/notes to required timeframes.Ensure efficient filing and information tracking systems are adhered to, providing continuity of care, including electronic case note tracking.Manage TargetsEnsure patient correspondence is managed and actioned within NHS England guidelines, whether to the patient or GP.To understand the full patient pathway, and the impact of local decisions on this pathway by having thorough knowledge of working practices, medical treatments, associatedspecialty(ies) and departments.Understand and work to achieve the national and local standards and guidelines for patient care (e.g. RTT targets). Investigate or facilitate access to records, as required to assessstatus.To make arrangements relating to patient appointmentsTo take all telephone calls from patients, relatives members of the public and other professional organisations in an efficient, tactful and compassionate manner.Listen to and manage patient concerns. This involves listening to and as far as possible resolving situations that can be highly distressing to patients/relatives who may be upset,angry or concerned.Consultant ManagementFacilitate and manage annual leave requests for Consultants, organising the amendmentof clinics and other fixed commitments. Where required, support arrangement of suitablecover for consultants during their absence, as appropriate.Facilitate creation of References on request.Provide a comprehensive personal assistant service to consultants. This may involve diarymanagement, facilitate meetings, travel and conference details as required.Team WorkingSupervise and train agency and bank temporary staff, as required, and provide appropriate checks to ensure that standards are maintained.Day-to-day supervision and training of medical secretarial staff and/other clerical staff.Support the induction of junior doctors.Be willing to adjust own working practices and support specialty wide and trust wide changes that will occur.Kindly refer to the attached job description for a comprehensive overview of the roles responsibilities.Person SpecificationQualificationsGood general standard of education to GCSE level or equivalent including English.RSA II or equivalent in word processing/audio typing RSA III. Medical secretarial qualification (BSMS certificate) or equivalentKnowledgeDemonstrates the ability to prioritise workload and to adapt effectively to changing priorities.Experience of working in a very busy environmentAdvanced keyboard and audio typing skillsExperience of dealing with the general publicDemonstrable experience in a medical environment, as a medical secretaryExperience of working in a large complex organisation and a multi-disciplinary environmentExperience in using patient administration systemsExperience of establishing and maintaining effective filing systems.Awareness and understanding of NHS issuesExperience of mentoring, training or supervising othersDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.£28,860 to £31,671 a yearPer annum pro rata - includes high cost area supplements (HCAS) #J-18808-Ljbffr