Assistant Reservations Manager

Assistant Reservations Manager

Mandarin Oriental Mayfair, London is looking for an Assistant Reservations Manager to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It's another world; an oasis of calm in the heart of the city, with the most attentive service. A world that's all about our guests.

About the job

Based in the Mandarin Oriental Mayfair within the Reservations Department in London, the Assistant Reservations Manager plays a pivotal role in supporting the daily operations and performance of the Reservations team, ensuring a high level of accuracy, efficiency, and guest satisfaction. This role works closely with the Reservations and Revenue Manager to drive team performance toward achieving revenue goals and service quality standards.

As Assistant Reservations Manager you will be responsible for the following duties:

1. To have full knowledge of all rates, (rack, negotiated and promotional etc.), room types, overall hotel product and hotel's primary competition and drive this with the team, communicating all rate loading for the hotel and ensure all relevant team members and departments are aware of new rates and packages and are selling accordingly.
2. To ensure the team demonstrates strong knowledge and delivers high performance in effectively selling all hotel facilities—including Spa and F&B offerings—tailored to each guest's needs.
3. To lead and ensure the delivery of 'best practices' in terms of current business processes e.g. timing & quality of responses, system usage/development to ensure seamless transient experience. Core processes should be trained and followed via controlled 'standard operating procedures' (SOPs).
4. To lead the Reservations team and ensure the smooth day to day running of the Reservations department.
5. To ensure the team completes all tasks on a daily basis to ensure a smooth efficient running department.

As Assistant Reservations Manager we expect from you:

1. Works to meet goals in a manner that does not disadvantage other employees or groups.
2. Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
3. Acts as a mentor for other members in the department.
4. Builds relationships and eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organisational goals and initiatives.
5. Effectively manages and develops relationships with key internal and external stakeholders.

Our commitment to you

1. Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
2. MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
3. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
4. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
5. 1 paid Charity Day per year to dedicate to a charity of your choice.
6. Increased holiday entitlement with Length of Service, up to 33 days off.

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental's culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

We're Fans. Are you?

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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