Assistant Reservations Manager

2 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Limited Full time

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.

We are now recruiting for an Assistant Reservations Manager based at our Holiday Inn Bloomsbury Hotel. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London, our newly acquired and refurbished IHG Brand, Holiday Inn Bloomsbury Hotel has 316 rooms. It's a lively place to be, offering a ground floor coffee bar, atmospheric Irish pub, and 14 event spaces that can accommodate up to 300 people.

The Assistant Reservations Manager will be responsible for supporting the Reservations team, ensuring smooth daily operations, and maintaining high levels of customer service. The role involves assisting with individual and group bookings, training staff, and collaborating with other departments to create authentic London experiences and memorable stays for every guest.

Your key duties will be as follows:

  • Manage the day-to-day operations in the absence of the Reservations Manager and make decisions where needed.
  • Respond promptly to reservations for Holiday Inn Bloomsbury, update and amend bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
  • Manage and fully understand all systems in the hotel relating to front office control and strategic management e.g. Holidex, OXI Interface, Opera PMS, Configuration, S&C, and channel manager as IHG concerto.
  • Display a proactive and innovative approach to skills development and standards enhancement with your team.
  • Keep up to date and provide information on new and current offers, packages, prices, and information about the hotels in the group.

What we'd like from you:

  • At least 2 years of Hotel Reservations Experience.
  • Ideally, you will have previous experience in Hotel Group Reservations and IHG properties.
  • A good level of spoken and written English.
  • You will have a positive can-do attitude, with the ability to work both independently and as a team.
  • You will have a confident and engaging telephone manner.
  • Flexible and reliable to work allocated shifts.
  • Working knowledge of Opera or similar PMS is preferred.

What you'll get in return:

  • 28 Days Holiday pro-rata increasing with length of service up to 33 days.
  • Free meals on duty.
  • Uniform & dry-cleaning.
  • Employee recognition.
  • Employee awards.
  • Social events.
  • Interest-free Season Ticket Loan / Travelcard Loan.
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
  • Early Pay - Instantly access a portion of the pay you've already earned.
  • Shopping discounts across several high-street brands and online retailers (via Each Person).
  • Nursery Scheme via Each Person (subject to eligibility).
  • Employee Assistance Programme - Supported by Hospitality Action.

You can explore additional benefits here:

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