Outpatient Pharmacy Technician | Royal Free London Pharmacy

OverviewYou must be, or about to be, a technician with NVQ3 level training. Applications are welcome from all sectors of pharmacy practice, including community, primary care, industry and academia; however hospital experience is desirable. All eligible candidates will be offered ACPT course. This is a full time post and is not subject to NHS AFC terms and conditions. Informal enquiries about the post are very welcome.ResponsibilitiesEngender a “customer first” culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.Ensure that strong relationships are built with our customers in order to understand their needs to deliver customer satisfaction.To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary sectors.Support the Pharmacist to conduct regular customer and stakeholder surveys to measure satisfaction.Work with the Pharmacist on implementing customer service improvement plans in conjunction with the pharmacy team.To assist in dealing with customer complaints promptly and efficiently in line with the company complaints procedure.To provide advice on leading a healthy lifestyle.To work under the supervision of pharmacist and respond to symptoms described by customers and recommend suitable products and provide advice on their correct use including sale of over-the-counter (OTC) and Pharmacy only medicines.To deliver a high quality and comprehensive medicines counselling service to patients on all aspects of their pharmaceutical care including specialist and unlicensed drugs.To overcome communication barriers through the use of interpreters or other forms of communication.About Royal Free London Pharmacy and TrustRoyal Free London Pharmacy is a wholly owned subsidiary of Royal Free London NHS Foundation Trust and works in partnership with the trust to provide World Class standards of pharmaceutical care to all of our patients. The Pharmacy Department is a busy but friendly, progressive and expanding unit, which is dedicated to supporting and promoting good clinical outcomes, enhance the patient experience and enable staff to deliver world class care.The Royal Free London NHS Foundation Trust is one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.The Trusts mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.Requirements and SkillsBe a technician with NVQ3 level training or be about to complete it.Applications from all sectors of pharmacy practice; hospital experience desirable.Willingness to undertake ACPT course.Good organisational, communication and people skills; ability to adapt quickly to new situations.Operational dutiesPrepare labels using the pharmacy computer system and correctly assemble prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).Organise the timely supply of out of stock medication to patients, prioritise and delegate to other pharmacy team members when necessary.Communicate delays in supply to the appropriate person.Counsel patients on the use of their dispensed medications, offering advice and answering queries.Provide information and advice to nursing and medical staff on all aspects of drug usage and availability.Receive deliveries from suppliers and manufacturers; check delivery accuracy against paperwork; query discrepancies and damaged stock with supplier/senior staff.Securely store stock into allocated areas ensuring rotation of stock; ensure stock is accurate and perform daily stock counts; query stock discrepancies with a senior staff member.Manage slow moving, expiring/expired or over stock holdings.Follow established procedures and maintain all relevant records according to departmental and legal requirements.Order stock from supplies and manufacturers in accordance with the ordering procedures.Dispense clinical trials, private patient prescriptions and controlled drugs.Be accountable for own professional actions.Perform other relevant duties as requested by senior pharmacy members.Participate in the Weekend and Bank Holiday service rosters.Assist the senior technicians in the outpatients dispensary.Ensure the hospital formulary is adhered to and provide advice and solutions when non-formulary/unlicensed drugs are prescribed.Follow established procedures and maintain all relevant records according to departmental and legal requirements.This advert closes on Thursday 18 Dec 2025 #J-18808-Ljbffr