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Tier 2 Service Desk Engineer

2 weeks ago

Oldbury, United Kingdom Evolve Personnel Full time

Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. You must have experienced working with a Managed Service Provider for thie role.
Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth.
The Role:
We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations.
Benefits:
* Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas
* Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home)
* Pension scheme
* Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles.
* Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties.
* Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc.
* West Bromwich hospitality box access for employees.
* Community and Charity Involvement
Key Responsibilities for the Tier 2 Service Desk Engineer:
* Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries.
* Support a diverse range of customers across multiple industries.
* Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary.
* Assist in networking tasks and infrastructure support. This is an area you must have strong networking knowledge and experience.
* Time and a half if you are working matchdays.
* Work collaboratively with the wider technical team, including field engineers.
* Participate in knowledge sharing to help up skill members of the team.
* Ensure timely and professional communication with clients
Requirements of the Tier 2 Service Desk Engineer:
* Proven experience in an MSP environment is essential.
* Strong technical troubleshooting skills.
* Experience in networking and infrastructure support.
* Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange.
* Experience with virtualisation technologies such as VMware or Hyper-V.
* Knowledge of firewalls, routers, and switches.
* Experience with remote monitoring and management (RMM) tools.
* Familiarity with backup and disaster recovery solutions.
* Ability to work independently and as part of a team.
* Excellent communication and problem-solving skills.
* A proactive and customer-focused approach.
* Flexible to attend match day on site response, which will be paid at time and a half.
This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career progression