Team Leader

1 day ago


Rustington, United Kingdom Xtreme Communications Full time

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005. Our care team is friendly and we are passionate about the high‑quality support we provide. We offer our colleagues a collaborative workplace and the chance to build a rewarding career. Team Leader – Abbotswood Extra Care Service Core Duties & Responsibilities Direct management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high‑quality service. Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations. Ensuring care assessments, care and risk planning meet best practice and customers’ aspirations. Working with the Recruitment Team to ensure sufficient current and future staffing levels. Providing care services to service users in an emergency, arranging emergency cover when required and covering calls reasonably where required. Ensuring that telephone calls are answered promptly and people are spoken to in a polite and respectful manner. Working alongside the Branch Manager, ensuring that all quality standards, complaints and comments are dealt with promptly. Participating in the paid on‑call rota. Putting in place measures to comply with CQC regulations and working to achieve the best care standards possible. Benefits Salary £24,000 – £26,000. Company‑issued mobile phone. Ongoing support and professional development. 20 days holiday plus bank holidays. Opportunity to work in an expanding, leading home care provider. Qualifications 100% committed to helping improve the quality of life of vulnerable people. Flexibility to cover on call to meet the needs of the business (essential). Knowledge of CQC standards and CQC compliance (essential). Experience in care coordinating or 2 years working within health & social care (preferred). Full driving licence and access to a vehicle (preferred). NVQ Level 3 Health & Social Care (preferred). If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role #J-18808-Ljbffr


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