Marketing Operations Manager

Marketing Operations Manager Location: Nottingham Benefits: 26 days Annual Leave (+ bank holidays), Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme. Our Client: Multi-sector & Multi-Vendor Technology Reseller / VAR / MSP The Opportunity A brand-new role for the business, as Marketing Operations Manager the successful candidate will be responsible for keeping the marketing and creative functions running smoothly, owning the processes and platforms across both functions, whilst ensuring the teams, systems and workflows operate at peak productivity. Responsibilities Process ownership and productivity: design, maintain and optimise processes across marketing and creative workflows, ensuring clarity, speed and quality from planning through to execution. Work closely with the Creative Services Manager to refine handoffs, embed best practice, reduce friction, and champion tools that improve day to day efficiency. CRM & marketing automation management: own automation platforms, oversee database hygiene, governance, segmentation, reporting frameworks and lead management rules. Collaborate with the IS team on configuration, development requests and system improvement projects. Work closely with the Sales Operations Manager to align lead assignment, lifecycle stages, process logic, and data structure. Lead & opportunity workflow alignment: shape and maintain seamless end to end workflow between marketing and sales, including lead capture, enrichment, scoring, assignment, progression and conversation tracking. Troubleshoot any issues, identify gaps and make sure there is consistent data and clear processes across Marketing, Sales and IS. Internal enablement: support internal marketing and creative teams with systems training, workflow adoption, database usage and automation best practice. Stakeholder engagement: proactively gather internal feedback to understand the evolving needs and identify any operations enhancements. Act as a bridge between Marketing Sales and IS, translating requirements and ensuring solutions work technically and operationally. Reporting and engagement: take ownership of reporting marketing engagement and lead data to the wider organisation. Maintainconsistent data quality and clear visibility of performance by supplying reliable metrics to support forecasting and insight generation. Monitor and track relevant operational and platform budgets. Hands on support: support various tasks including campaign deployment, data checks, and reporting or workflow troubleshooting during peak periods. Skills & Experience Previous experience in a Marketing Operations, Systems/Process Improvement, CRM Manager or similar role is essential. Hands on experience with either Salesforce or Microsoft Dynamics is essential. Excellent understanding of marketing workflows, operations systems, and data hygiene best practice. Experience analysing existing or identifying new processes/workflows, and optimising/implementing to increase productivity, efficiency, and/or visibility. Experience working closely with cross functional teams on configurations, improvements or integrations, specifically with sales, technical or IS teams. Familiarity with digital marketing activity would be a bonus. Experience coaching or supporting team member would also be desirable. Legal Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates. For further information, please contact Alice McGlaughlin. Application Process Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion. Seniority level: Mid-Senior level Employment type: Full-time Job function: Marketing, Product Management, and Strategy/Planning Industries: IT Services and IT Consulting #J-18808-Ljbffr