Service Delivery

2 days ago

Sevenoaks, United Kingdom MMP Consultancy Full time

MMP Consultancy are looking to recruit a Service Delivery and Improvements Officer on a Permanent basis, based in Kent.

Salary: £35,093 Per Annum

Main Responsibilities:

Create and manage service plans (gas, air source, cylinders, solid fuel, asbestos, emergency lighting, fire alarms etc) to ensure all compliance inspections and work are properly planned, booked and delivered within required timescales
Track, monitor and manage out of date compliance
Ensure that all records are properly maintained, accurate and up to date and follow processes to enable effective auditing
Plan and coordinate heating installation programme schedules, assessing requirements and overseeing programme processes end to end
Supporting operational business processes and process development for iNHomes and the wider business
Propose and implement continuous improvement to drive iNHomes efficiency, developing project plans with senior iNHomes managers and support implementation of change
Represent iNHomes in cross departmental meetings
Produce key performance data on activities and outcomes as required for Heads of Service/Directors
UAT testing for business wide systems and processes
Collaborate and communicate effectively with colleagues, partners and contractors to ensure projects are fully delivered and achieve outcomes set
Take ownership of challenging messages and difficult conversations with customers, contractors and colleagues to overcome problems, including helping to resolve complaints
Requirements:

Experience of working in a customer facing service
Ability to communicate clearly both orally and in writing
Demonstrable experience of prioritising competing commitments and working accurately and methodically under pressure
Excellent organisational skills with the ability to meet tight timescales
Ability to make decisions based on sound judgement
Experience of dealing with challenging behaviour whilst remaining solution focussed
Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems
Willingness to keep your own learning up-to-date
Experience of working with project plans

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