IT Second Line Support Engineer

4 days ago

Corsham, United Kingdom Corsham Science Full time

The Pharmaxo Group is an award winning, market leading pharmaceutical and healthcare business that serves customers, patients and medical professionals across the UK.We are located in amodernmanufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath. The Pharmaxo Group comprises of:Bath ASU which produces thousands of aseptically (sterile) compounded injectable pharmaceutical products each day for hospitals and patients who are fighting cancer, living with chronic disease or in need of pain relief.Pharmaxo Healthcare which is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.Pharmaxo Scientific which develops the innovations in biotechnology, data and information technology that drive our businesses.Your roleWorking with colleagues throughout the business as well as external resources, you will be responsible for managing support requests via our ITSM platform, using your knowledge and experience at a 2 nd Line level to take issues through to resolution or, where necessary, escalating with strong handover and troubleshooting detail.As the primary escalation point for 1 st Line Support you will provide a solid backbone to the support function offering mentoring and advice internally as well as a dependable communications link between the IT Infrastructure department, other business departments, partner service providers, suppliers, and customers.You should be able to work independently as well as within teams and bring a flexible approach and attitude to the workplace that enables you to collaborate on support incidents with others. You will work as part of a close-knit and highly skilled team of IT Engineers as well as with other internal and external teams.Your goals will include providing a continuous improvement approach to our support structure, updating processes, support documentation and the ITSM platform itself to enhance the services we provide and the experience of our customers. You will take ownership of and be proactive with assigned issues, recording problem and resolution information within both the ITSM platform and supporting documentation repositories, as required.Annual salary: up to £35,000 (depending on experience)Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years’ service)Annual company bonus scheme (subject to scheme eligibility)Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%.Generous Life Assurance packageAccess to Employee Assistance Programme, counselling service and virtual GP servicePharmaxo Engage is our Reward & Recognition intranet which includes shopping discounts and benefits.Two years of experience in IT Support at 2nd Line level within an enterprise environment. #J-18808-Ljbffr

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