Technical Customer Support Engineer

Technical Customer Support Engineer - EMEA About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, ClickHouse leads the market in real‑time analytics, data warehousing, observability, and AI workloads. ClickHouse's momentum was confirmed in a recent $350M Series C financing that included new tier‑one investors, including Khosla Ventures, BOND, IVP, Battery Ventures, and Bessemer Venture Partners. We are on a mission to transform how companies use data. Come be a part of our journey We are growing our support team at ClickHouse, which provides excellent service to our customers worldwide. We are seeking a Technical Support Engineer who is fluent in English to join our global Support Engineering team. This role is customer‑facing, involving chat, calls, Slack messages, and virtual meetings. You will own tasks ranging from triaging support tickets to community support, pre‑ and post‑sales activities, collaborating with our Go‑to‑Market team on POCs, and suggesting improvements to Support processes. What you will be doing Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings. Developing solutions based on ClickHouse Cloud and ClickHouse open‑source that can be shared with users and customers through documentation, knowledge base, blogs, meetups, webinars, and training. Working closely with global Support Services, Engineering, Go‑to‑Market, and Product Management teams to define functionality required by users and customers. Assisting with mentoring, training, and sharing knowledge with colleagues, users, and customers. And of course Delivering excellent customer service as a first‑line technical engineer and representative of ClickHouse, providing professional responses within SLAs on tickets, email, Slack, chat, and phone. Building strong, trusted relationships with colleagues, customers, and partners. What you bring along Technical breadth and depth in ClickHouse open‑source or ClickHouse Cloud, or in domains relevant to ClickHouse such as SQL databases, OLAP, cloud‑native SaaS, and distributed systems. Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer. Being present and available according to scheduling required to deliver high‑quality 24/7 support in a global, distributed environment. Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity. A mindset of teamwork, global engagement, empathy, and solving challenging problems. A sense of adventure and urgency in building the most scalable, high‑performing, largest, and fastest databases on the planet. The ability to build trusted relationships with colleagues, customers, and partners. Self‑driven, curious, and eager to learn and grow continuously. Bonus points Experience with ClickHouse. Experience with OSS and open‑source technologies, as a user, community member, or contributor. Experience with Azure, GCP, or AWS. Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or other technologies. Compensation For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as Los Angeles, CA, the San Francisco Bay Area, CA, the Seattle, WA area, and the New York City metro area, a premium market range may apply. These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments. An individual's placement within the range will depend on various factors, including education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization. If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com. Perks Flexible work environment – ClickHouse is a globally distributed company and remote‑friendly. The company operates in 20 countries. Healthcare – Employer contributions towards your healthcare. Equity in the company – Every new team member who joins the company receives stock options. Time off – Flexible time off in the US and generous entitlement in other countries. A $500 home office setup if you're a remote employee. Global gatherings – We believe in the power of in‑person connection and offer opportunities to engage with colleagues at company‑wide offsites. Culture – We All Shape It As part of our first 500 employees, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what's happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement. #J-18808-Ljbffr