Tesco Shift Leader

Availability Window Days:Sun 16:30:00–24:00:00Mon 05:30:00–12:00:00Tue 19:00:00–24:00:00Thu 05:30:00–11:45:00Sat 17:00:00–24:00:00 Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You'll face lots of interesting challenges…every day. Responsibilities Work in a fast‑paced retail environment, handling a wide variety of products. Take ownership of running duty shifts and coordinate the team to deliver a clean, well‑stocked store that exceeds customer expectations. Be there for customers, listening to them and ensuring they leave with what they came for. Look for ways to improve service, including coaching colleagues and giving feedback to the team. Guide and support your colleagues in‑store, ensuring a safe place to work and shop. Maintain a great understanding of store performance and assist managers in delivering actions that improve running of the store. Lead from the front and set a great example for colleagues in everything you do. Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers. Supporting colleagues to ensure daily priorities are met and regular breaks are taken. Opening and closing the store, completing duty cover, ensuring all decisions are right for everyone’s safety. Act as the go‑to person for colleagues in the absence of a manager for day‑to‑day queries. Ensure the store is always clean, tidy, and well‑presented. Support managers in coordinating seasonal, community and charity events. Contribute to a great team atmosphere, inclusive of everyone. Provide great customer service by listening to customers and putting them first. Keep the team well‑informed and up to speed on any communications, changes or updates. Stay knowledgeable about store performance, seeking ways to improve and simplify operations. Coordinate store improvements and remove obstacles that hinder great service. Follow health and safety routines and procedures, ensuring colleagues do the same. Recognise and celebrate colleagues within the team who are providing great service. Qualifications & Requirements You must be 18 years old or over. Be a great role model, consistently delivering thoughtful customer service that meets every customer's needs. Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere. Communicate clearly, using a variety of methods to keep the team well‑informed and up‑to‑date. Be comfortable taking the lead and overseeing the store in the absence of your Manager. Make good decisions, remaining flexible and handling change to ensure everything is right for customers and colleagues. Be motivating, inspiring your team to deliver beyond expectations. Be curious, always looking for ideas and opportunities to serve customers, communities and the planet a little better each day. Disability Confident As a Disability Confident employer, Tesco will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to the relevant information not provided. Why Choose Tesco? There are bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle. We take your development seriously; this is a great place to advance your career with ongoing learning opportunities and award‑winning training. It’s an inclusive place where everyone is welcome. We celebrate the individuality of our colleagues. Your voice matters and we always listen to your ideas and opinions. We put your wellbeing first and support is always available if you need it. Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company. Benefits Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays). Request flexible working from day one. Get 10% off and 15% at pay‑day weekends: save up to £2,000 a year with your Colleague Clubcard, and additional card to share with family outside your home. Access to free wellbeing services with a range of resources to support your mind, body and life. Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%. Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes. Uniform provided and policies to support you for all of life's moments, big and small. #J-18808-Ljbffr