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Deputy Manager

2 weeks ago

Towcester, United Kingdom Castore Full time

Deputy Manager – Castore Towcester, England, United Kingdom Castore is a premium sportswear brand that innovates with advanced engineering and unique technical fabrics. We are looking for a Deputy Manager to inspire the store team, deliver outstanding customer experience and support sales and service excellence. Role Overview As Deputy Manager you will support the Store Manager in delivering the Castore customer and brand vision. Your mission is to put the customer first, empower the team, drive sales and ensure smooth store operations. Responsibilities Guide and coach the team to inspire a “customer first always” approach. Ensure the floor team are set up operationally to deliver the best customer experience and maximize sales. Deliver training and manage performance ‘in the moment’ with regular feedback. React to a constantly changing retail environment, driving service in the moment and responding to customer needs. Service is your number 1 KPI – ensure customers are delighted. Work closely with the store team to set up a smooth stock flow, returning all stock and meeting ‘All Sizes Out’ targets. Keep up to date with company policies and procedures and ensure all documentation is stored in accordance with legal requirements. Control and manage all administrative and back of house operations including cash handling, delivery process and paperwork. Ensure all H&S policies are adhered to and any issues escalated to the Head Office team. Work towards Sale Plans and KPI Targets by setting clear objectives and goals for commercial results with a service focused approach. Build an excellent and focused team and embrace the development of multi‑channel advancements. Skills & Qualities Experience in a supervisory or management role in a customer facing environment. Retail exposure beneficial. The ability to thrive in a sales‑targeted environment. Outstanding written and verbal communication skills. A desire to use initiative to solve problems. Proven leadership ability and decision‑making. Excellent interpersonal and conflict resolution skills. Time management, adaptability to change and excellent team player. Mentorship and passion for the brand. What We Offer Competitive salary. Opportunity to work with global sporting partners. Chance to build a career with a fast‑paced, high‑growth brand. #J-18808-Ljbffr