Personal Lines Broker Support

1 week ago

Orpington, United Kingdom Brown & Brown UK Full time

OverviewPosition – Personal Lines Broker SupportLocation – OrpingtonSalary – Negotiable plus benefitsBrown & Brown Orpington provide specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. The position of Broker Support is a key role and requires a professional and business-like approach. You will need knowledge of the insurance industry and associated personal lines products alongside a full understanding of the sales and compliance procedures. We focus heavily on training and development and a full induction and training plan will be provided to successful applicants.Day to day responsibilitiesGeneral administration and handler support duties in relation to but not restricted to: Insurance document processing (manual, online and in-house systems); client and insurer correspondence; managerial support administration; diary maintenance – team and individual; sales support; renewals support; spreadsheet and report maintenance; general office functions; maintain office filing systems.In and outbound call handling and customer servicesInsurance queries; processing adjustments; accepting payments; direct debit account management; document re-issue; claims; financial accounts and debt control; cross selling products; advising Manager of any backlog in work in a timely manner; advising Manager of any debt recovery problems or contentious issues in a timely manner.What’s On OfferNegotiable basic salaryWide range of additional addon benefits and discounts (DIS, Pension, 25 Holiday etc)9am to 5pm Monday to FridayYour ExperienceInsurance Broking experience or transferable skills from other business sectorsNegotiation skills; effective communication - both written and verbalAbility to work alone and as part of a teamHigh attention to detailHigh level customer service skillsTime management and organisational skillsAnalytical and problem solving skillsWe are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. #J-18808-Ljbffr

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