Security Systems Service and Commissioning Manager

Security Systems Service and Commissioning Manager - EMEA 3 days ago Responsibilities The Physical Security Systems Program Manager will oversee the Service & Maintenance Program and lead project testing and commissioning related to the installation of physical security hardware and technology across their assigned region. This includes cameras, card readers, video intercoms, turnstiles, motion sensors, glassbreaks, and other security devices. The role requires expertise in design & construction, security systems project management, and the creation of project plans, scheduling, and coordination of meetings to drive execution and close out. You will manage a break‑fix program focused on efficient, timely repairs that minimize costs and device downtime, while maintaining a solid portfolio of devices. The objective is to deliver projects on time and within budget, working closely with Real Estate, IT, and Physical Security. Manage and lead the physical security systems service program, including routine service, preventive and reactive maintenance, and system operations. Support the selection and management of security integrators performing hardware installations, system programming, troubleshooting and repairs. Lead projects and break‑fix tickets within your region while focusing on team development, coaching, creating efficiencies, and scaling the team’s bandwidth. Develop and manage strong relationships with guard teams, facilities, procurement, IT and security system vendors. Present service program‑related metrics, reports and vendor performance, providing weekly leadership reports. Influence the development of physical security system standards and policies. Provide updates on project status, tasks and system health to security leadership. Perform security job walks and present recommended security designs to senior leadership. Manage the programming of security devices. Drive continuous improvement via lessons learned and root‑cause analysis of any issues. Qualifications Minimum of 5 years managing enterprise‑level security systems (access control, video surveillance, intercom systems, etc.). Minimum of 3 years as a security systems project manager with knowledge of PM methodologies such as Waterfall and Agile. Understanding of networking principles (IP addressing, LAN vs WAN, etc.). Deep expertise in a variety of CCTV and Physical Access Control systems. Experience leading and managing 3rd‑party security integrators on security installations with budgets of at least $1M, including structured cabling, electronic locking systems and CAD drawings. Preferred qualifications: Certifications such as PMP, CSM, CSPM or similar. Prior experience working at a multinational company (tech/media/entertainment preferred). Ability to adapt to different tools and leverage them to enhance the program. Lenel OnGuard Certification (Advanced access or higher). Experience coordinating among partner teams with different backgrounds within a fast‑paced working environment. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company and our users. When we create and grow together, the possibilities are limitless. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe – and so does our workplace. We celebrate our diverse voices and strive to create an environment that reflects the many communities we reach. Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management and Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr