Security Systems Service and Commissioning Manager

The Physical Security Technology and Projects team is part of the Corporate Services department and we aim to provide employees with a safe working environment through integrated intelligent system construction, efficient system operation and maintenance, and working area construction based on security strategy, etc. Our team focuses on how to use systematic tools to support physical security management and safeguard the company's operations globally. The Physical Security Systems Program Manager will oversee the Service & Maintenance Program and ead project testing and commissioning related to the installation of physical security hardware and technology. This includes cameras, card readers, video intercoms, turnstiles, motion sensors, glassbreaks, etc., You will have expertise in design & construction and security systems project management phases and be responsible for creating project plans, scheduling and driving meetings, taking meeting notes, and following up on action items with cross-functional partners to close out. You are an expert in managing a break-fix program, focusing on efficient and timely repairs while minimizing costs and security device downtime. For all projects, you will coordinate the programming and testing & commissioning of systems and maintain project documents, including drawings, warranties, designs, etc., with the primary goal of delivering projects on time and at budget. You'll work closely with key partners from Real Estate, IT, and Physical Security. - Manage and lead the physical security systems service program. Including: routine service, preventive & reactive maintenance, and system operations. - Support the selection and management of security integrators performing hardware installations, system programming, troubleshooting and repairs. - Lead projects and break-fix tickets within your region while also focusing on team development, coaching, creating efficiencies, and scaling the team's bandwidth. - Develop and manage strong relationships with guard teams, facilities, procurement, IT and security system vendors. - Present service program-related metrics, reports, trends, vendor performance, and provide weekly reports for leadership. - Influence the development of physical security system standards and policies. - Provide updates on project status, tasks, and system health to security leadership. - Perform security job walks and provide presentations to security leadership on recommended security designs. - Manage the programming of security devices. - Drive continuous improvement via lessons learned and root cause analysis of any issues. 5 years managing enterprise-level security systems (such as access control, video surveillance, intercom systems, etc.). - 3+ years as a security systems project manager with an understanding of PM methodologies such as Waterfall and Agile. - Understanding of networking principles (IP addressing, LAN vs WAN, etc.) - Deep expertise in a variety of CCTV and Physical Access Control systems. - Experience leading and managing 3rd party security integrators on security installations with budgets of at least $1M, including coordination of structured cabling, electronic locking systems, CAD drawings, etc. Certifications such as PMP, CSM, CSPM, or similar. - TikTok is the leading destination for short-form mobile video. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​ Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​ We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. Diversity & Inclusion​ To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.