Audiology Retail Administrator
1 week ago
Join to apply for the Audiology Retail Administrator role at Specsavers Retail Administrator Assistant To ensure smooth and efficient store operations through effective administrative support, customer service via phone, payments. This role is office‑based, with occasional support on the shop floor as needed. Full training will be provided in hearing services. Our store Based in Carlisle, our store is easy to get to via car, train and bus What’s on Offer? Salary – DOE Friends and Family discount Full‑time 37.5 includes Saturday working Specsavers Perks – discounted benefits scheme Extra day off for your birthday WeCare – UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eye care benefits Enhanced company sick pay scheme Role Purpose To ensure smooth and efficient store operations through effective administrative support and customer service via phone. This role is office‑based, with occasional support on the shop floor as needed. Full training will be provided in hearing services. Key Responsibilities Administrative & Operational Support Manage daily administrative tasks to support store operations and ensure a seamless and well‑organised customer journey. Maintain accurate records of appointments, customer interactions and operational data. Coordinate internal communications and support the team. Monitor and manage stock levels, deliveries and supplier communications. Ensure compliance with company policies and guidelines. Customer Service (Phone‑Based) Handle inbound and outbound calls professionally, assisting customers with appointments, product queries and service updates. Provide advice on frame and lens options, hearing devices and general optical services. Resolve customer concerns and queries efficiently, ensuring a positive experience. Training Full training in hearing services, including product knowledge and customer service standards. Skills & Experience Essential Strong administrative and organisational skills. Experience in customer service, ideally in a retail or healthcare setting. Excellent verbal and written communication. Proficiency in using computer systems and managing data. Attention to detail and ability to work independently. Desirable Familiarity with audiology products and services. Behaviours Care for Each Other – Supportive and respectful team member. Work as One Team – Collaborative and customer‑focused. Keep It Simple, Get It Done – Efficient and proactive. Always Improve Things – Open to feedback and continuous improvement. Treat Money Wisely – Responsible and cost‑conscious. Do the Right Thing – Ethical and goal‑oriented. Find out more If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Retail #J-18808-Ljbffr
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