Workshop Controller

6 days ago

Romford, United Kingdom Stellantis &You UK Full time

Workshop Controller Location: Romford Dealership, 134 London Rd, Romford RM7 9QU, United Kingdom About the role As Workshop Controller you will engage your team to deliver commercial results and exceptional customer service. Key Responsibilities Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix. Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service. Adopt new digital systems and processes as part of our digitalisation strategy. Develop the skills, knowledge and career progression of team members. Optimise operational processes within the Customer Journey, such as Vehicle Health Checks. Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations. Make an impact across the department and whole dealership. Qualifications & Experience Previous experience working in a busy dealership environment. Strong leadership and team development skills. Excellent customer service orientation. Compensation & Benefits Competitive performance bonus OTE £50,000 Manufacturer owned dealership opportunity. Company Car Scheme Company Discounts on new cars and aftersales services. Pension – employer contribution of up to 7% Annual Holiday – 22 days, increases to 26 with continued service. Single Private Medical Reward Gateway – access to over 500 deals. Family‑Friendly Policies – enhanced maternity, paternity, and adoption leave. Employee Assistance Programme – counselling and resources. Occupational Health – support wellbeing. Personal Accident Insurance – worldwide cover. Training Opportunities – e‑learning and initiatives. Shared Incentive Plan – investment opportunity in Stellantis Group. Health Cash Plan – claim on daily health expenses. Paid sick leave after probationary period. Employment Details Seniority level: Not applicable Employment type: Full‑time Job function: Customer Service Industry: Motor Vehicle Manufacturing Equality & Diversity Stellantis is proud to be an equal‑opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, recognising organisations that pledge, demonstrate or advocate support to the armed forces community. Contact Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process. #J-18808-Ljbffr

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