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2nd Line service desk engineer
2 weeks ago
Join to apply for the 2nd Line service desk engineer (MSP) role at ICOR International, Inc.Job Title: 2nd Service desk engineer (MSP – Borehamwood)Salary: up to 38k doeLocation: Borehamwood + Hybrid at least 1 day at homeTerm: PermanentBenefits: 22 days AL rising to 25 with service +BHs + Company pensionTraining: Tailored training path with vendor specific accreditationsWe are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.You should have at least 3 years working in a commercial IT Support environment – preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.ResponsibilitiesYou will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer uptime, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems.Desired SkillsRemote / On Site Support, Ticket management, Experience working in an ITIL environment.Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.Email services (Exchange, Exchange Online, Mimecast, Gmail)MDM Solutions (Intune, Jamf)SharePoint Online and Teams setup and configurationMicrosoft Azure administrationHosted TelephonyWindows Server, GPO, AD, File Servers and other server roles.Deployment and implementation of new workstations and network hardware across multiple remote sites.General desktop support, Hardware/software diagnosis and break-fix.Windows OS 7, 8 and 10DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.Interest and exposure to security (Firewalls, Windows security – server and workstation)Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT System Training and Support #J-18808-Ljbffr
