IT Applications Support Analyst

2 weeks ago

Greater London, United Kingdom Barchester Healthcare Full time

Barchester Healthcare provided pay range This range is provided by Barchester Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range To apply for this position, please email Abigail.Goddard@barchester.com. The role Barchester Healthcare is one of the UK’s leading care providers, with a strong reputation for delivering quality services across our homes and hospitals. We are looking for an IT Applications Support Analyst to join our team. In this role, you’ll provide essential desk‑based support and system administration for our applications, with a focus on the Optima system, and support additional applications across the business. What you’ll be doing Provide responsive, desk‑based support and advice to users across the business Log and manage calls, emails, and tickets through our IT case management system Resolve common functional and technical issues, escalating when necessary Liaise with stakeholders to ensure smooth system performance Support users of all abilities, helping them become more confident and self‑sufficient Maintain accurate records in our IT Service Management system Escalate bugs, issues, and enhancements through the correct channels Be a friendly, approachable point of contact for non‑technical users What we’re looking for Strong background in application support and user engagement (Experience) Knowledge of Optima or similar systems (Desirable) Good standard of education, including Maths and English (Education) Skills Excellent written and verbal communication Professional, approachable, and customer‑focused Strong problem‑solving and organisational skills Ability to build positive working relationships across teams Self‑motivated, trustworthy, and able to work under pressure Why join us? At Barchester, we live by our values: Respect for colleagues and the people we care for Integrity, honesty and fairness in everything we do Passion, dedication and pride in our work Empowerment enabling our people to succeed Responsibility committed to providing excellent service This is a fantastic opportunity to develop your career in IT support while making a difference in one of the UK’s leading healthcare providers. Apply today and join the team that’s driving digital transformation at Barchester Healthcare. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Hospitals and Health Care #J-18808-Ljbffr

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