Aftersales Field Support Executive

Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job DescriptionThis role supports the field-based members of the team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Support for HQ-related activities and initiatives, including regular forecasting, analytics and reporting for senior management is also central to this role. Additionally, the Aftersales Field Support Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.Key Activities and ResponsibilitiesCreate reports and presentations in a timely manner, often at short-notice or with flexible requirementsManage incoming/outgoing correspondenceAct as the first point of contact for Retailers for key topicsAct as a conduit between Retailers and the clientComplete tasks requiring Retailer contact on behalf of the client, including weekly forecastingEnsure high quality standards and data accuracy are maintained at all timesSupport the field team with creating retailer-specific analysis and presentationsQualificationsOrganization: Keeps track of projects, tasks and important information; Meets deadlines and carries out duties efficiently and effectively.Time Management: Efficiently manages schedules and deadlines, while remaining flexible to short-notice or ad-hoc requests from senior management. Efficiently plans and organizes tasks while working independently. Manages multiple priorities, and delivers results on time.Communication: Has strong verbal and written communication skills to convey ideas and strategies; Updates clearly to both internal teams and external stakeholders.Computer Literacy: Can operate within the full Microsoft Office application, including PowerPoint, Word, and Excel.Self-Motivated: A self-starter; seeks feedback on ways to increase performance; takes advantage of opportunities to build new skills and capabilities.Strong Analytic Skills: Collects, interprets, and analyzes data to extract valuable insights and trends. Measures effectiveness and makes data-driven recommendations for improvement.ExperienceExperience in Customer ServiceExperience in Automotive AftersalesExperience of creating and formatting PowerPoint presentationsExperience working with Excel to an intermediate/advanced levelKnowledgeGood Automotive Aftersales knowledgeGood Retailer network knowledgeBusiness metrics and KPI’sWorking Pattern and Location40 hours per weekMonday-FridayHybrid workingIdeal candidate location: FarnboroughWhat is in it for you?£35,000 per year25 days annual leave per yearCash back health care schemeLife AssuranceThe MSX PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSX MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.The MSX VisionTo be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.Equal Opportunity StatementMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionAdministrativeIndustryInformation Services #J-18808-Ljbffr