Lead Officer Level 2

4 days ago

Sandwell, United Kingdom Connected Local Government Full time

Sandwell Metropolitan Borough Council are seeking a highly skilled and motivated ICT Endpoint and Application Lead to join our dynamic ICT Desktop team. This is a vital role responsible for the rollout, maintenance, and support of over 4,500 endpoint devices across the organisation. You will play a key part in ensuring our workforce is equipped with the latest Microsoft operating systems and products, supporting both technical and digital upskilling initiatives. Why Join Us? This is a fantastic opportunity to make a real impact on the digital transformation of Sandwell MBC. You’ll be at the forefront of ensuring our workforce remains productive, secure, and digitally confident. The role offers a competitive salary, flexible working arrangements, and the chance to work with a supportive and forward-thinking team. Key Responsibilities Maintain secure and up-to-date computer operating systems across the authority. Provide technical support for over 500 applications used by the authority. Support end users with technical issues and adoption of new technologies. Support high‑profile business application upgrades and projects with technical expertise. Lead the maintenance and support of the Microsoft Intune Product family tools. Assess new software for end users, ensuring compliance with corporate and industry governance standards. Assist the Desktop, Applications and Adoption teams with Business As Usual tasks. Essential Requirements Level 5 qualification (Foundation Degree, HND or equivalent) or relevant experience. At least two years’ experience in the Microsoft Intune Product Family (Intune Service, Configuration Manager, Autopilot, Windows Defender). Proven experience in ICT endpoint management and application support. Strong technical knowledge of Microsoft operating systems and enterprise applications. Proven experience contributing to technically challenging projects with strict time constraints and high delivery standards. Proven experience with Windows Installer file technologies and deployment methodologies. Excellent problem‑solving skills and the ability to support a large, diverse user base. Ability to work collaboratively within a team and across departments. Strong communication skills and a proactive approach to user support and digital adoption. A commitment to the council’s values: One team, Customer Focused, Inclusive, Ambitious and Accountable. Please submit your application by 15th December 2025. For further information please contact Pindi Kaur via email at Pindi_kaur@sandwell.gov.uk. To apply please click the Apply Now link below. #J-18808-Ljbffr

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