Customer Insight and Complaints Officer
1 week ago
Overview Excellent opportunity has become available for a Customer Insight & Complaints Officer – Adult Social Care based within the Customer Insight Team in the Assistant Chief Executives Directorate. Competent individuals with excellent communication skills both written and verbal along with a keen eye for attention to detail are sought to undertake customer liaison and lead on complex adult social care complaint investigation cases in line with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The role involves agreeing complaint action plans with complainants or their representatives, conducting interviews, analysing documentation and data to produce written responses within agreed timescales therefore you will need to be observant and organised with good time management skills. Responsibilities Successful candidates will assist in the collection and preparation of documentation required to respond to Subject Access Requests, Ombudsman enquiries and complaints and to assist the Customer Insight Manager and Customer Feedback Co-ordinator in the administration of Adult Social Care feedback. Qualifications A minimum of 2 GCSEs (or equivalent) which must include English language at A*-C. Contact Should you have any queries or wish to have an informal discussion about the opportunity please do not hesitate to contact Debbie Lynch via e-mail – Debbie_lynch@sandwell.gov.uk How to apply To apply please click the Apply Now link below. #J-18808-Ljbffr
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Insight & Complaints Officer – Adult Social Care
2 weeks ago
Sandwell, United Kingdom Connected Local Government Full timeA local government authority is looking for a Customer Insight & Complaints Officer to join their Adult Social Care team. The role involves handling customer complaints, conducting interviews, and preparing responses in compliance with regulations. Candidates must have excellent communication skills and a minimum of 2 GCSEs including English. This is a vital...
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Environmental Health Officer
6 days ago
Sandwell, United Kingdom Lynx Employment Services Ltd Full timeLynx Employment is recruiting an Environmental Health Officer on behalf of our client in Sandwell. You’ll work under the Senior EHO, supporting residents and businesses, ensuring compliance with Environmental Health and public protection legislation, investigating complaints, and delivering programmed inspections across the borough. Key duties include: ...
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Environmental Health Officer
5 days ago
Sandwell, United Kingdom Lynx Employment Services Ltd Full timeLynx Employment is recruiting an Environmental Health Officer on behalf of our client in Sandwell. You'll work under the Senior EHO, supporting residents and businesses, ensuring compliance with Environmental Health and public protection legislation, investigating complaints, and delivering programmed inspections across the borough. Key Duties Enforcing...
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Regional Governance Officer — Hybrid
1 week ago
Sandwell, United Kingdom ARK Schools Full timeA leading education charity in the UK seeks a Regional Governance Officer to manage governance processes across schools. Responsibilities include oversight of complaints, preparation of Local Governing Body meetings, and fostering accountability within educational governance systems. Ideal candidates will have GCSEs in English and Maths, along with a...
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Customer Experience Director
2 weeks ago
Sandwell, United Kingdom AD WARRIOR Full timeCustomer Experience DirectorIf you think you are the right match for the following opportunity, apply after reading the complete description. Location: Remote Salary: £94,671.46 per annum Closing Date: 19 December 2025 They are on the hunt for a Customer Experience Director to lead their customer-facing housing management teams. If a candidate has a proven...
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Environmental Health Investigator
4 days ago
Sandwell, United Kingdom Lynx Employment Services Ltd Full timeAn employment agency is seeking an Environmental Health Officer in Sandwell to ensure compliance with Environmental Health legislation. The role involves investigating complaints, conducting inspections, and engaging with residents and businesses for public protection. Candidates should possess relevant regulatory experience and strong knowledge of...
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Regional Governance Officer, Birmingham
2 weeks ago
Sandwell, United Kingdom ARK Schools Full timeAbout The RoleCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. The Regional Governance Officer will report into Head of School Governance. This role will be based in Birmingham with at least 2 days a week spent in schools. Travel to London to participate in all team meetings...
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Regional Governance Officer, Birmingham
1 week ago
Sandwell, United Kingdom ARK Schools Full timeAbout The Role Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. The Regional Governance Officer will report into Head of School Governance. This role will be based in Birmingham with at least 2 days a week spent in schools. Travel to London to participate in all team meetings...
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Civil Enforcement Officer
2 weeks ago
Sandwell, United Kingdom APCOA PARKING (UK) LTD Full time**The Role**: **Civil Enforcement Officer - Sandwell - Full Time; 42.5 hours per week - £27,492.40 per annum** *** - Do you enjoy working outside? Do you have a Full Clean UK Driving licence? Do you have customer service experience?_ If the answer is "YES" then keep reading! **We have new openings for someone who**: - Wants to have a positive impact on your...
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Digital Media Officer
5 days ago
Sandwell, United Kingdom Sandwell and West Birmingham NHS Trust Full timeDo you have a passion for using digital communications to get your messages across? Then we would love to hear from you. Sandwell and West Birmingham NHS Trust is a large organisation running hospitals and community services across the West Bromwich and West Birmingham areas. We are looking for a proactive digital media officer to join our communications...