Service Desk Analyst
5 days ago
We are a technology business operating in the global energy sector. ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower. That is where you come in. ROLE SUMMARY In this role, you will work on our service desk team, dealing with software issues that are raised by our clients through our service desk ITSM ticketing system, called ServiceNow. You will clarify the problem, triage the problem and sign off the ticket. As service desk analyst you will be dealing with known issues that can typically be solved at speed and indeed, ticket resolution speed and accuracy will be a key performance measure in the job. KEY RESPONSIBILITIES Utilise ENSEK’s ITSM system daily, working with volumes of tickets, problem solving them, taking them to resolution, reducing overall volumes. You’ll be supported and coached by one of our Lead Service Desk analysts who will train you and be your point of contact daily. Work closely with the senior service desk team to escape tickets when they are specialised or become more complex than you can resolve yourself. Work with various grades of ticket, meaning you need to constantly prioritise your work, based on the urgency and importance of each item. A P1 ticket, for example, means immediate action is needed. Problem solving daily, questioning the information you have been given, assessing if you have all you need and establishing the facts before rushing to a fix. Client contact typically via our software itself, or on rare occasions, by phone. Working with SQL to triage and resolve tickets. Add value to the experience of our clients, colleagues and other relevant stakeholders through practicing and promoting the ENSEK values. SOFT & TECHNICAL SKILLS You’ll be a natural problem solver. Good at rationally analysing and questioning the information you have been given, then working through the problem logically to arrive at a solution rather than a quick fix. SQL experience - ability to write simple SELECT statements, JOINs, and filtering data. Entry level to intermediate is needed as you’ll be using it daily. You will enjoy client contact. Your background will have involved dealing with customers, be it in person or by phone, email or system led engagement. Excellent customer service skills dealing with Stakeholders and Clients of all levels. You will have no fear of ticket led performance measures. #J-18808-Ljbffr
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L2 Service Desk Analyst
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Nottingham, United Kingdom XMA Full timeJob title: L2 Service Desk Analyst Salary: 32000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on 4 days off (4 x 12-hour day shifts in the office and 4 x 12-hour night shifts) Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays...
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2nd Line Service Desk Analyst
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L1 Service Desk Analyst
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Service Desk Analyst
5 days ago
- Hounds Gate Nottingham, NG AB United Kingdom Ensek Full timeWe are a technology business operating in the global energy sector.ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It's also massively cheaper to adopt the ENSEK solution, with no loss in customer...
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Service Desk Analyst: IT Support
5 days ago
Nottingham, United Kingdom ENSEK Full timeA technology firm in the energy sector is looking for a Service Desk Analyst to join their Nottingham team. In this role, you will use SQL and the ITSM system to resolve software issues raised by clients. The position requires strong problem-solving skills and customer service experience, while also ensuring ticket resolution speed is maintained. You will...
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Service Desk Analyst
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Nottingham, United Kingdom Sanderson Full timeJob Description Desk Operational Hours:7am until 7pm on a 7.5-hour rolling shift basis as outlined below Skills Required: Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call.Excellent telephone manner and written capability with comprehension. Ideally proven track record in a contact centre...
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Nottingham, United Kingdom XMA Full timeXMA are one of the top ten largest value-added resellers in the UK. Be part of something **eXtraordinary.** The main purpose of this role is to develop and publish Knowledge base articles both internal and end user facing. To ensure induction and ongoing training of the team and complete quality audits using call recording, CSATs and side by side...
